Money Adviser

Salary: £29,500 to £31,500, depending on experience

Hours: 37.5 hrs. Full time

Contract: Two years with possibility to extend subject to funding and performance

Location: London Borough of Hounslow / Hybrid

Closing date: 23 March 2025

Interview date: TBC

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. We work to make a difference to the lives of people coming to us for support. We deliver a high quality, agile advice service which reflects community issues and needs. We operate a service which puts people first.

We are seeking to appoint an experienced full-time Money Adviser to meet the ever-growing demand on our service to deliver debt and welfare benefits advice to our clients both remotely (by phone and email) and in person.

As an experienced debt caseworker, you will guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client’s debt problem, looking for ways to maximize income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords, and lenders will be key in preventing possession action for rent and mortgage arrears.

We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, a cycle to work scheme, generous annual leave, and the opportunity to develop yourself professionally within the organization. You will be part of a warm and friendly work culture where opinions are valued. A flexible working environment is also offered, allowing you to work some days from home.

Please note: We are unable to respond to applicants who have not been shortlisted.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

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