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For Companies At a Glance
- Tasks: Manage client relationships and ensure a smooth onboarding process.
- Company: Join Zendbox, a leader in revolutionizing fulfilment services.
- Benefits: Enjoy a fast-paced environment with tangible impact on client success.
- Why this job: Be the main point of contact for clients and drive business growth.
- Qualifications: 1-2 years in Account Management; strong communication and relationship skills required.
- Other info: Experience in logistics or supply chain is a plus.
The predicted salary is between 30000 - 35000 £ per year.
📢 Exciting Opportunity! Account Manager at Zendbox 🚀
At Zendbox, we’re revolutionising fulfilment, and we need an Account Manager to help build and nurture strong client relationships. This is not your typical customer service role – you’ll focus on onboarding new customers, driving strategic account growth, and ensuring top-tier service for clients handling a mid-to-high volume of orders.
🔹 Why Join Us?
✅ Take ownership of client relationships, acting as the main point of contact
✅ Lead onboarding and ensure a seamless go-live experience for new customers
✅ Identify upsell and cross-sell opportunities to drive business growth
✅ Collaborate with internal teams to optimize customer success
✅ Work in a fast-paced, high-energy environment where your impact is tangible
🔹 What We’re Looking For:
✔️ 1-2 years experience in Account Management or Customer Success
✔️ Strong relationship-building and communication skills
✔️ A solution-oriented mindset, always looking for ways to improve the customer experience
✔️ Proven ability to identify and capitalise on growth opportunities
✔️ Experience leading customer onboarding and implementation processes
✔️ Knowledge of logistics, fulfilment, or supply chain industries is a plus
💰 Salary: £30,000 – £35,000 per annum
📍 Full-time | HQ in Kent
🚫No agencies
Account Manager employer: Zendbox | eCommerce Fulfilment Specialist
Contact Detail:
Zendbox | eCommerce Fulfilment Specialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with Zendbox's services and values. Understanding their approach to fulfilment will help you align your answers during the interview and demonstrate your genuine interest in the company.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your relationship-building skills. Think about times when you successfully onboarded clients or identified growth opportunities, as these are key aspects of the role.
✨Tip Number 3
Research the logistics and fulfilment industry trends. Being knowledgeable about current challenges and innovations can set you apart and show that you're proactive and solution-oriented.
✨Tip Number 4
Practice your communication skills. Since strong communication is crucial for this role, consider doing mock interviews or role-playing scenarios to refine how you present your ideas and solutions.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Account Manager position at Zendbox. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 1-2 years of experience in Account Management or Customer Success. Provide specific examples of how you've built client relationships and driven account growth.
Showcase Communication Skills: Since strong relationship-building and communication skills are crucial for this role, make sure to highlight instances where you've successfully communicated with clients or collaborated with internal teams.
Demonstrate a Solution-Oriented Mindset: In your application, illustrate your solution-oriented mindset by sharing examples of how you've improved customer experiences or identified growth opportunities in previous roles.
How to prepare for a job interview at Zendbox | eCommerce Fulfilment Specialist
✨Showcase Your Relationship-Building Skills
As an Account Manager, strong relationship-building skills are crucial. Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your communication style and how it has contributed to customer satisfaction.
✨Demonstrate Your Solution-Oriented Mindset
Be ready to discuss specific instances where you identified problems and implemented solutions that improved the customer experience. This will show your potential employer that you have a proactive approach to challenges.
✨Highlight Your Onboarding Experience
Since leading customer onboarding is a key responsibility, prepare to talk about your experience in this area. Discuss how you ensure a seamless go-live experience and any strategies you use to make onboarding efficient and effective.
✨Prepare for Growth Opportunity Discussions
The role involves identifying upsell and cross-sell opportunities. Think of examples where you've successfully capitalized on growth opportunities in previous roles. Be ready to share your thought process and strategies for driving business growth.
