Training Centre Administrator

Location: London International House (Next to the Tower of London)

On-site, Monday to Friday 8.00am to 5.00pm

The Role:

You’ll deliver a reception and administration service for the QA training centre & London staff office, supporting all events running at the centre and ensuring that quality standards are consistently maintained.

A Day in the Life of a Training Centre Administrator:

You’re the first point of contact in the Centre, so you’ll be responsible for the day-to-day admin tasks ensuring that a quality focus is reflected in the customer’s experience at all times.

Who are your customers? Learners coming into the Centre for training, QA colleagues who also work in the centre. This is our flagship office so there is always a lot of coming and going of various people, and you will be the one to whom everyone says hello!

You’ll deal with couriers, supplies-ordering, identifying and booking maintenance-calls, making sure that everything looks pristine and inviting, and you’ll make sure that all visitors are greeted and registered upon arrival for their events. You’ll also have to investigate and report any no-shows.

You’ll be part of a team of TCAs who work around the country. As such, you’ll be the helpdesk function for trainers, learners and colleagues.

It’s a stunning, cutting-edge Centre with every effort made to make it warm, friendly and inviting.

About You:

This role would be a great fit if you’re experienced in a customer-facing role, be that from an office, a training-centre, or even retail or hospitality.

We’d also love you to be able to tick the following boxes, too:

1. Proficiency in MS Applications, particularly Word, Excel and Outlook.
2. A willingness and aptitude to create fresh ideas.
3. An ability to work on your own initiative.

QA’s benefits include: 27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications.

We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustment, if any, you require.

If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps.

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