Home improvement Administrator

Customer Service & Sales Support:

• Answering telephone inquiries and managing customer communication, ensuring all queries are directed appropriately.

• Handling both trade and public customer orders, providing pricing and quotes for both retail and commercial clients.

• Processing orders for products, including confirming delivery schedules and arranging payments.

• Managing the trade desk, ensuring efficient sales operations for trade customers.

• Offering knowledgeable advice to trade and retail customers regarding product selections and technical specifications.

• Order Processing & Coordination:

• Managing the installation process from booking to completion, including scheduling with customers, coordinating fitters, and following up on installation progress.

• Raising jobs and updating the internal booking and operating systems.

• Ordering parts, remakes, and stock as needed, ensuring timely delivery to meet installation schedules.

• Managing and monitoring stock orders, including resolving queries related to missing products or remakes.

• Administrative Support:

• Supporting the installations team by completing fitters’ paperwork and managing diaries for installation schedules.

• Liaising with customers and installation teams throughout the installation process to ensure high customer satisfaction.

• Maintaining internal records and spreadsheets, keeping customer and order information up to date.

• Assisting the Service Department with scheduling and managing service requests.

• General Office Duties:

• Managing daily emails and communications with internal departments and customers.

• Performing general administrative tasks, including diary management, photocopying, filing, and documentation.

Previous experience in a trade counter, retail sales, or installation coordination role, preferably in the fenestration industry.

• Strong communication skills, both written and verbal, with the ability to handle customer queries and complaints professionally.

• Proficient in using computerised booking and operating systems.

• Experience with order processing, including obtaining quotes, managing stock orders, and following up on remakes.

• Ability to work well in a fast-paced environment, managing multiple tasks and priorities efficiently.

• Strong organisational skills with attention to detail.

• Familiarity with managing tradespeople and service engineers, scheduling, and fleet logistics is an advantage.

Working Hours:

Full-time, office-based in Margate.