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For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery.
- Company: Insurtech Insights connects industry leaders to shape the future of insurance through technology.
- Benefits: Enjoy unlimited growth potential, travel opportunities, and an attractive compensation package.
- Why this job: Make a real impact in a start-up while building your personal brand and skills.
- Qualifications: Bachelor's or master's degree, 3+ years in client management, and proficiency in CRM software.
- Other info: Join a dynamic team and collaborate with global industry leaders.
The predicted salary is between 36000 - 60000 £ per year.
Client Success Manager at Insurtech Insights
London, United Kingdom
About us
Insurtech Insights is a community connecting industry executives, entrepreneurs, and professionals. We are a start-up on a growth journey, helping leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for Insurance and Insurance Tech. We bring together influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of Insurance and forge long-lasting partnerships and client relationships.
Insurtech Insights is part of United Media (https://www.united-media.com/), which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc.
What we offer you
As our Client Success Manager, you will have the opportunity to take ownership of our success. To support your growth, we offer:
- The chance to make a real impact—gain operational experience in a start-up where your work and results are highly tangible and matter to the business.
- Unlimited growth potential within our company—our strong track record of internal promotion.
- Travel opportunities, including attending our overseas conferences.
- Invaluable transferable skills—enhance your interpersonal, organizational, and project management skills through hands-on experience.
- An attractive compensation package.
- Opportunities to build relationships with global industry leaders and grow your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional client service.
- Align with sponsors\’ expectations before and after sales, ensuring the sales process is feasible.
- Serve as the primary contact for clients from contract signing through event delivery.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Support sponsors daily to facilitate their registration via our internal systems.
- Help build an internal knowledge base and assist with onboarding new clients.
- Collect feedback post-event to assess satisfaction and identify areas for improvement.
What we expect from you
We are looking for candidates who:
- Take ownership of their work, are proactive, and follow through on commitments.
- Are well-organized, detail-oriented, and capable of prioritizing tasks effectively.
- Have a bachelor’s or master’s degree with excellent results.
- Possess a UK work permit.
- Learn quickly and adapt to new systems.
- Are proficient in CRM software and Google Workspace.
- Have 3+ years of experience in client management, account management, or customer success roles.
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In your opinion, what are the key components of fostering strong, long-lasting client relationships? (List 3) *
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Insurtech Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager at Insurtech Insights
✨Tip Number 1
Familiarise yourself with the ins and outs of the insurtech industry. Understanding the latest trends, challenges, and technologies will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurtech space. Attend relevant events or webinars to connect with industry leaders and gain insights that could be beneficial during your application process.
✨Tip Number 3
Demonstrate your client management skills through real-life examples. Be prepared to discuss specific situations where you've successfully managed client relationships or resolved issues, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your proficiency with CRM software and Google Docs Editors. If you have experience with specific tools, mention them in conversations or during interviews to highlight your technical capabilities.
We think you need these skills to ace Client Success Manager at Insurtech Insights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and customer success roles. Use specific examples that demonstrate your ability to take ownership, be proactive, and manage client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Insurtech Insights. Mention how your skills align with their expectations, particularly your organisational abilities and experience with CRM software.
Showcase Relevant Skills: Emphasise your proficiency in tools like Google Docs and any CRM systems you've used. Highlight your project management skills and your ability to work collaboratively with internal teams to deliver exceptional service.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience in client success and how you handle feedback from clients. Be ready to discuss specific instances where you've improved client satisfaction or streamlined processes.
How to prepare for a job interview at Insurtech Insights
✨Showcase Your Ownership Mindset
Insurtech Insights values candidates who take ownership of their work. Be prepared to share examples from your past experiences where you proactively took charge of a project or resolved an issue, demonstrating your commitment to success.
✨Demonstrate Organisational Skills
As a Client Success Manager, you'll need to be well-organised and detail-focused. During the interview, highlight your ability to structure and prioritise tasks effectively. Consider discussing specific tools or methods you use to stay organised.
✨Familiarise Yourself with CRM Software
Proficiency in CRM software is essential for this role. Make sure to mention any relevant experience you have with CRM systems during the interview. If possible, prepare to discuss how you've used these tools to enhance client relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and client management abilities. Think about potential challenges you might face in the role and how you would address them, particularly in relation to client satisfaction and event delivery.
