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For Companies At a Glance
- Tasks: Coordinate transport activities and manage operational tasks in a dynamic team environment.
- Company: Join a global logistics leader committed to excellence and innovation.
- Benefits: Enjoy a pension plan, discounts, wellness programs, and 24/7 support for you and your family.
- Why this job: Be part of a success story while developing your skills in a supportive and rewarding culture.
- Qualifications: Experience in Air Logistics and strong communication skills in English (C1 level) are essential.
- Other info: We value service leavers and offer a forces-friendly workplace.
The predicted salary is between 36000 - 60000 £ per year.
Ready to chart a course for a long-term career with a global logistics leader? Join our Air Logistics Perishable team in London and become part of our ongoing success story!
Your Role
The Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings).
Your Responsibilities
- Coordinate and align customer deliverables with customer care teams, partners, and suppliers to manage the transportation of customer’s cargo.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance, and rate and routing information.
- Report problems, operational disputes, or discrepancies to supervisors, managers, divisional managers, or branch managers.
- Monitor operational performance of carriers and other vendors and escalate/create awareness if performance and commitments are not being delivered.
- Initiate and resolve any rate or performance discrepancies.
- Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.
Your Skills and Experiences
- Extensive experience within the Air Logistics industry.
- Outstanding operational customer care skills.
- Excellent written and verbal communication and negotiation skills in English level C1.
Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise, and value service leavers bring to our organization.
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Perishable Air Logistics Operational Care Specialist employer: Kuehne + Nagel AS
Contact Detail:
Kuehne + Nagel AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Perishable Air Logistics Operational Care Specialist
✨Tip Number 1
Familiarize yourself with the specific requirements of the Air Logistics industry, especially regarding perishable goods. Understanding the nuances of temperature control and compliance regulations will set you apart during discussions.
✨Tip Number 2
Network with professionals in the logistics field, particularly those who specialize in air transport. Attend industry events or join relevant online forums to gain insights and make connections that could help you in your application process.
✨Tip Number 3
Brush up on your negotiation skills, as they are crucial for this role. Practice scenarios where you might need to resolve discrepancies or negotiate terms with carriers and suppliers to demonstrate your capability in interviews.
✨Tip Number 4
Showcase your experience with Business Process Automation tools. Be prepared to discuss how you've used these tools in past roles to streamline operations and improve efficiency, as this is a key aspect of the position.
We think you need these skills to ace Perishable Air Logistics Operational Care Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Perishable Air Logistics Operational Care Specialist position. Make sure you understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your extensive experience within the Air Logistics industry. Provide specific examples of how you've successfully managed operational tasks and customer care in previous roles.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application reflects your proficiency in English at a C1 level. Use clear and concise language, and consider including examples of successful negotiations or communications you've handled.
Tailor Your Cover Letter: Craft a personalized cover letter that connects your skills and experiences directly to the job requirements. Mention your ability to coordinate with various teams and manage operational tasks, as well as your commitment to customer satisfaction.
How to prepare for a job interview at Kuehne + Nagel AS
✨Showcase Your Air Logistics Experience
Make sure to highlight your extensive experience within the Air Logistics industry during the interview. Be prepared to discuss specific examples of how you've successfully managed transport activities and coordinated with partners.
✨Demonstrate Operational Customer Care Skills
Since outstanding operational customer care skills are crucial for this role, share instances where you effectively resolved customer issues or improved service delivery. This will show your potential employer that you can handle their customer care expectations.
✨Communicate Clearly and Confidently
With excellent written and verbal communication being a requirement, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your negotiation skills and ability to align with various stakeholders.
✨Prepare for Problem-Solving Scenarios
Be ready to discuss how you would handle operational disputes or discrepancies. Think of specific situations where you identified problems and how you escalated them effectively, showcasing your proactive approach to operational performance.
