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- Tasks: Manage client relationships and lead a team to deliver exceptional service.
- Company: Duncan & Toplis values trust, partnership, and inclusivity in a supportive environment.
- Benefits: Enjoy flexible working, volunteer hours, fitness classes, and mental health support.
- Why this job: Join a dynamic team where your skills can shine and career growth is encouraged.
- Qualifications: Must be ACA/ACCA qualified or have 5+ years of relevant experience.
- Other info: We welcome diverse candidates who align with our core values.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a qualified accountant to join our team as a Business Services Manager to support the provision of services and advice to a portfolio of clients in our London or Stamford locations.
What does this role involve?
Joining us as a Business Services Manager, you will be the primary contact for a portfolio of clients, taking overall responsibility for the management and building of those relationships.
Team management
You will ensure that your team is equipped with the skills they need to deliver the best possible client experience, coupled with clear career opportunities and a supportive work environment in which talents can flourish. You will be responsible for conducting performance reviews and setting clear objectives while maintaining fairness, equality, diversity, and inclusivity.
Teamwork
As part of the management team, you will contribute to the achievement of targets and success of the service line. You will identify complex challenges your clients face and provide viable solutions for them, using the combined knowledge and skills of your team to add measurable value to the client experience.
You will be required to develop relationships with new and existing clients to identify opportunities, pitch for new business and create tender documents.
Skills and experience
We encourage candidates of all backgrounds and capabilities to apply, although it’s essential that your values and experience align with this role’s key responsibilities. To be successful you will:
- have good communication skills, enabling you to work effectively and collaboratively in a team
- have interpersonal and people management skills
- have project management skills and familiarity with accounting software
- be ACA or ACCA qualified or with a minimum of five years experience
Join Duncan & Toplis
From flexible working arrangements and time-matched volunteer hours to online fitness classes and mental health support, at Duncan & Toplis we\’re committed to helping our people maintain a healthy and balanced lifestyle. We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal capability with fully supported training and CPD. Our values of trust, partnership, and inclusivity are at the forefront of everything we do.
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Contact Detail:
Duncan & Toplis group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Manager
✨Tip Number 1
Network with professionals in the accounting and business services sector. Attend industry events or join relevant online forums to connect with potential colleagues and clients. Building these relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in client management and service delivery within the accounting field. This knowledge will help you demonstrate your understanding of the role's requirements during interviews and discussions.
✨Tip Number 3
Prepare to discuss your experience in team management and how you've successfully developed talent in previous roles. Highlight specific examples where you've contributed to a positive team environment and achieved client satisfaction.
✨Tip Number 4
Research Duncan & Toplis' values and recent projects. Being able to articulate how your personal values align with theirs, especially around trust, partnership, and inclusivity, will show that you're a good cultural fit for the team.
We think you need these skills to ace Business Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications, particularly your ACA or ACCA certification and relevant experience. Emphasise your people management skills and any project management experience that aligns with the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Business Services Manager position. Discuss how your values align with those of Duncan & Toplis, and provide specific examples of how you've successfully managed client relationships in the past.
Showcase Team Management Experience: Highlight your experience in team management, including conducting performance reviews and setting objectives. Mention any initiatives you've led to promote inclusivity and diversity within your team.
Demonstrate Problem-Solving Skills: Provide examples of complex challenges you've faced in previous roles and how you developed viable solutions. This will showcase your ability to add measurable value to client experiences, which is crucial for this position.
How to prepare for a job interview at Duncan & Toplis group
✨Showcase Your Communication Skills
As a Business Services Manager, strong communication is key. Be prepared to demonstrate how you've effectively communicated with clients and team members in the past. Use specific examples to highlight your ability to convey complex information clearly.
✨Highlight Team Management Experience
Discuss your experience in managing teams and conducting performance reviews. Share how you’ve supported team members in their development and created an inclusive environment. This will show that you align with the company's values of trust and partnership.
✨Prepare for Client Relationship Scenarios
Think about potential challenges clients might face and how you would address them. Prepare to discuss specific instances where you've successfully built relationships or identified new business opportunities, as this is crucial for the role.
✨Familiarise Yourself with Relevant Software
Since familiarity with accounting software is essential, make sure you can discuss your experience with relevant tools. Be ready to explain how you've used these tools to enhance project management and client service delivery.
