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- Tasks: Lead customer service excellence and manage key accounts in a dynamic bakery environment.
- Company: Galeta Bakery is a leading name in premium baked goods, known for quality and innovation.
- Benefits: Enjoy unlimited free baked goods, career growth opportunities, and a culture of sustainability.
- Why this job: Join a passionate team and make a real impact in a thriving, eco-conscious company.
- Qualifications: Minimum two years of team management experience; strong communication and tech skills required.
- Other info: Work hours are Monday to Friday, with a supportive recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Galeta Greater London, England, United Kingdom
Customer Experience Manager
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK, is known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.
Role Overview
As a Customer Experience Manager, you\’ll drive top-tier service, harness technology to enhance customer journeys, and grow key accounts. This role combines order management, customer relations, and strategic account development.
Responsibilities
- Efficiently manage and process orders.
- Build and maintain strong customer relationships, ensuring clear communication.
- Elevate customer service standards.
- Conduct customer meetings to support account growth.
- Coordinate between manufacturing, dispatch, sales, and finance to streamline operations.
- Embrace growth within the company.
- Manage the Customer Experience team and ensure daily checklist actions are completed.
- Excellent verbal and written communication.
- Skilled with sales and order processing tech.
- Detail-oriented and proactive.
- Minimum two years of experience managing a team.
Nice-to-Have Skills
- Background in bakery or food industry or FMCG.
- Proven customer service expertise and leadership.
- Eagerness to contribute across departments.
- Strong business acumen.
- Passion for premium bakery products.
Why Join Galeta?
- Meaningful work with a growing brand.
- A culture of innovation and excellence.
- Opportunities for career growth and development.
- Engage with NPD and EPD for beloved products.
- Eco-conscious company with strong sustainability focus.
- Unlimited free baked goods in the office!
Additional info
- Hours: 8:30am – 5:30pm Monday- Friday, based in Farringdon HQ, with escalation support over weekends.
- 3 step recruitment process – screening call, face-to-face and final face-to-face with senior members of the team.
- Must have the right to work in the UK.
Apply Now
Please submit your CV and a cover letter telling us why you would be a great match for the role. We’re looking for someone passionate about premium food and customer service who’s eager to make an impact.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Baked Goods Manufacturing
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Contact Detail:
Galeta Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with Galeta Bakery's product range and their unique selling points. Understanding what makes their offerings stand out will help you engage in meaningful conversations during interviews and demonstrate your passion for premium bakery products.
✨Tip Number 2
Prepare to discuss your previous experience in managing customer relationships and teams. Be ready to share specific examples of how you've elevated customer service standards and driven account growth, as these are key responsibilities of the role.
✨Tip Number 3
Showcase your tech-savviness by being familiar with sales and order processing technologies. If you have experience with specific tools or software, mention them during your discussions to highlight your ability to harness technology for enhancing customer journeys.
✨Tip Number 4
Demonstrate your proactive approach by thinking about how you can contribute to cross-departmental collaboration. Prepare ideas on how you could streamline operations between manufacturing, dispatch, sales, and finance, which is crucial for the Customer Experience Manager role.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any roles where you've driven customer satisfaction or managed accounts, especially in the food or bakery industry.
Craft a Compelling Cover Letter: In your cover letter, express your passion for premium bakery products and customer service. Share specific examples of how you've improved customer experiences in previous roles and how you can bring that expertise to Galeta.
Showcase Your Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
Highlight Leadership Experience: If you have experience managing a team, make it prominent in your application. Discuss your leadership style and how you've successfully motivated teams to achieve high customer service standards.
How to prepare for a job interview at Galeta Ltd
✨Show Your Passion for Premium Products
Make sure to express your enthusiasm for premium bakery products during the interview. Share any personal experiences or favourite products from Galeta that resonate with you, as this will demonstrate your genuine interest in the brand.
✨Highlight Your Customer Service Expertise
Prepare examples of how you've successfully managed customer relationships in the past. Discuss specific situations where you elevated service standards or resolved issues, showcasing your ability to enhance customer journeys.
✨Demonstrate Team Management Skills
Since the role involves managing a team, be ready to discuss your leadership style and provide examples of how you've motivated and developed team members. Highlight any experience you have in coordinating between different departments to achieve common goals.
✨Familiarise Yourself with Relevant Technology
Brush up on the sales and order processing technologies commonly used in the industry. Be prepared to discuss your proficiency with these tools and how you've leveraged technology to streamline operations and improve customer experiences.
