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- Tasks: Lead initiatives to enhance efficiency and optimize processes in the Service Operations Team.
- Company: Davies Consulting is committed to diversity and inclusion, fostering a supportive workplace culture.
- Benefits: Enjoy 25 days holiday, discounts at 800+ retailers, and enhanced parental leave policies.
- Why this job: Join a team that values continuous improvement and offers opportunities for professional growth.
- Qualifications: Proven leadership skills and experience in process improvements within a service environment are essential.
- Other info: This is a permanent, full-time role based in London with remote work options.
The predicted salary is between 43200 - 72000 £ per year.
Continuous Improvement Manager
Davies Consulting London, United Kingdom
Continuous Improvement Manager
Application Deadline: 25 March 2025
Department: IT
Employment Type: Permanent – Full Time
Location: Home United Kingdom
Description
As Continuous Improvement Manager, you will report to the Head of Service Operations and will be tasked with leading initiatives aimed at enhancing efficiency, optimizing processes and fostering a culture of continuous improvement within the Service Operations Team. By working closely with the rest of the Service Operations Team, and in collaboration with other teams, you will identify opportunities for optimisation and implement best practices which adhere to industry standards. You will be responsible for internal audit processes to ensure compliance with industry standards. By developing and tracking metrics to identify areas for improvement and ensure the operational effectiveness. You will be responsible for chairing CI meetings to ensure we are continually measuring and monitoring our operational efficiency. Establishing and supporting a knowledge framework to enable the production of effective communications and knowledge sharing to the various audiences.
Key Responsibilities
- Develop and implement continuous improvement strategies to optimise processes and procedures
- Analyse data, metrics and other trends to identify root causes of inefficiencies and implement corrective actions
- Creating an internal audit schedule and conducting audits to ensure compliance
- Manage non conformance, ensuring reviews take place and actions are progressed
- Maintain the Service Operations Team Risk Register, ensuring the link to improvements required to remediate relevant risks
- Continually assess availability of the right data to help drive the improvements
- Develop and maintain a CI plan that outlines objectives, initiatives and timelines for continual improvement
- Leading and coordinating improvement activities and initiatives across the Service Operations Team
- Foster a culture of continuous improvement via training, coaching to support the Service Operations Team members
- Support the team with a no blame culture mindset, implementing BPM framework and facilitating these to encourage the open and honest approach for feedback and help identify improvements
- Facilitating the capture, documentation and sharing of knowledge and best practices
Skills, Knowledge & Expertise
- Proven track record of leading teams and implementing process improvements in a service environment.
- Strong understanding of customer service principles and practices, with an emphasis on problem solving.
- Exceptional leadership and people management skills.
- Excellent communication and interpersonal skills, with the ability to engage and influence at all levels.
- Excellent conflict management skills.
- Strategic thinker with strong analytical and problem-solving skills with the ability to translate data into actionable insights
Job Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Davies benefits and employee policies are ever-evolving. Currently some of our highlights include:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service)
- EAP with virtual GP
- 2 x paid volunteering days
- Enhanced maternity and paternity leave policies
- Fostering friendly and fertility support employer
- Pension – matched contribution up to 5%
- Life Assurance (4 x basic salary)
- Development, training, and professional qualifications where applicable
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Continuous Improvement Manager | London, UK employer: Davies Consulting
Contact Detail:
Davies Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Manager | London, UK
✨Tip Number 1
Familiarize yourself with continuous improvement methodologies such as Lean and Six Sigma. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to optimizing processes.
✨Tip Number 2
Network with professionals in the field of continuous improvement. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Davies Consulting.
✨Tip Number 3
Prepare to discuss specific examples of how you've led process improvements in previous roles. Be ready to share metrics or outcomes that highlight your impact, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your leadership skills by discussing how you've fostered a culture of continuous improvement in past teams. Highlight any training or coaching initiatives you've implemented to support team members in their development.
We think you need these skills to ace Continuous Improvement Manager | London, UK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Continuous Improvement Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in process improvement and team leadership. Use specific examples that demonstrate your ability to implement strategies and achieve results in a service environment.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for continuous improvement. Mention specific initiatives you have led in the past and how they relate to the responsibilities of this role.
Highlight Soft Skills: In your application, emphasize your communication, conflict management, and leadership skills. Provide examples of how you've fostered a culture of continuous improvement and engaged with team members at all levels.
How to prepare for a job interview at Davies Consulting
✨Showcase Your Leadership Skills
As a Continuous Improvement Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on specific initiatives that resulted in measurable improvements.
✨Emphasize Problem-Solving Experience
Highlight your experience with problem-solving in service environments. Be ready to discuss specific challenges you've faced, the data you analyzed, and the corrective actions you implemented to resolve those issues.
✨Prepare for Conflict Management Scenarios
Given the importance of conflict management in this role, think of instances where you've effectively managed conflicts within a team. Share how you approached these situations and the outcomes that followed.
✨Demonstrate a Culture of Continuous Improvement
Be prepared to discuss how you've fostered a culture of continuous improvement in previous roles. Share strategies you've used to encourage open feedback and knowledge sharing among team members.
