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- Tasks: Lead and support the Income Collection Specialists to maximize rent collection and minimize arrears.
- Company: Join Gateway Housing, a London-based housing association with over 3,000 homes since 1926.
- Benefits: Enjoy 28 days of annual leave, subsidized health memberships, and up to 10% pension contributions.
- Why this job: Make a real impact by promoting financial inclusion and supporting customers in their tenancies.
- Qualifications: Experience in rent collection, strong leadership skills, and knowledge of housing regulations required.
- Other info: Be part of a team that values community support and compliance with regulations.
The predicted salary is between 48500 - 52000 £ per year.
Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London-based housing association with over 3,000 homes in the heart of London’s East End.
We’re looking for an Income Team Leader to lead and support our Income Collection Specialists, ensuring rent collection is maximised, arrears are minimised, and customers are supported to sustain their tenancies. You’ll play a key role in protecting our income, reducing financial risk, and making sure we comply with regulations.
You’ll work closely with teams across the organisation to improve processes, tackle arrears effectively, and promote financial inclusion for our customers.
What we’re looking for
- Experience in rent collection, arrears management, and debt recovery
- Strong leadership skills to manage and motivate a team
- A customer-focused approach, with excellent communication skills
- Knowledge of Universal Credit, Housing Benefit, and welfare benefits
- Understanding of housing regulations, data protection, and best practices in debt recovery
What’s in it for you?
- Salary: £48,558.30
- 28 days of annual leave + Bank Holidays
- Subsidised health and wellbeing memberships
- Access to Simply Health and an Employee Assistance Programme
- Pension contributions of up to 10%
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Income Team Leader employer: Gateway Housing
Contact Detail:
Gateway Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Team Leader
✨Tip Number 1
Familiarize yourself with the latest regulations and best practices in debt recovery and housing. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and financial inclusion.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated a team in the past. Highlight specific situations where your guidance led to improved performance or morale.
✨Tip Number 3
Network with professionals in the housing sector, especially those with experience in income collection and arrears management. Engaging with others in the field can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your customer-focused approach during the interview. Think of examples where you've effectively communicated with customers to resolve issues or support them in sustaining their tenancies.
We think you need these skills to ace Income Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Income Team Leader position. Make sure you understand the key responsibilities and required skills, such as experience in rent collection and arrears management.
Highlight Relevant Experience: In your application, emphasize your experience in rent collection, debt recovery, and managing teams. Use specific examples that demonstrate your leadership skills and customer-focused approach.
Showcase Your Knowledge: Mention your understanding of Universal Credit, Housing Benefit, and housing regulations. This will show that you are well-versed in the necessary compliance and best practices related to the role.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for supporting communities and improving financial inclusion. Address how your skills align with Gateway Housing's mission and values.
How to prepare for a job interview at Gateway Housing
✨Showcase Your Leadership Skills
As an Income Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed and motivated a team in the past, focusing on specific outcomes and improvements.
✨Highlight Relevant Experience
Make sure to discuss your experience in rent collection, arrears management, and debt recovery. Be ready to provide concrete examples of how you've tackled these challenges and the results you achieved.
✨Understand the Regulations
Familiarize yourself with housing regulations, data protection laws, and best practices in debt recovery. Being knowledgeable about these areas will show that you are prepared to protect the organization's income and comply with necessary regulations.
✨Emphasize Customer Focus
Since the role involves supporting customers to sustain their tenancies, highlight your customer-focused approach. Share instances where you've effectively communicated with clients and helped them navigate financial challenges.
