Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and provide exceptional service over the phone.
- Company: Join Steven Eagell Group, Europe's largest Lexus and Toyota retailer, known for its award-winning culture.
- Benefits: Enjoy part-time hours, 25 days holiday, company pension, and staff discounts.
- Why this job: Be part of a supportive team with opportunities for growth in a dynamic environment.
- Qualifications: Outstanding customer service skills and a professional demeanor are essential.
- Other info: Flexible schedule with hybrid working options and full training provided.
Customer Advisor – Part Time (Mon, Tues, and alternate Wed – working 8am-6pm)
Reference Number – 0123445567567
Benefits
- Permanent – Part Time Hours
- Company car scheme
- Full training provided
- 25 days holiday (+ Bank Holidays)
- Company pension
- Staff discount scheme
- Hybrid working
Salary: £13.05
Closing Date: 31/03/2025
About Us:
The Steven Eagell Group, Europe’s largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 44 locations in areas such as the Southeast, East of England, and West Midlands, we are seeking friendly individuals to join our expanding Customer Services team.
We offer a remarkable working environment, coupled with exceptional benefits and exciting opportunities for career growth and development. At Steven Eagell, we believe in recognising and rewarding hard work, loyalty, and achievements with excellent incentives.
The Role:
We are seeking applicants with outstanding customer service skills and a professional demeanour. If you are passionate about delivering exceptional customer service, comfortable communicating over the telephone in both service and sales scenarios and can excel both as a team player and individually, then we want you!
As a Customer Advisor, you will handle inbound and outbound customer inquiries, including electronic communications, while consistently providing outstanding service. The role entails challenging targets in terms of volume and quality, so it is essential to maintain a good pace and multitask effectively. Successful candidates will demonstrate confidence, enthusiasm, and self-motivation.
Duties:
- Deliver exceptional customer care at all times
- Build rapport and understand customers’ requirements
- Complete outbound service calls to both current and lapsed customers for service and MOT reminders; to convert into bookings
- Ensure that all inbound calls are answered quickly and professionally
- Understand and advise customers on additional products and services available – service plans and extended warranty
- Ensure all call activity is logged on relevant systems accurately; which can be tracked and measured
- Meet productivity expectations of calls per hour and conversion results
- Record vehicle details, dates and service history accurately
- Verify and update existing customer data including email address
- Other ad-hoc duties
On Offer:
- Permanent – Part Time Hours
- Full training provided
- 25 days holiday (+ Bank Holidays)
- Company pension
Other Benefits:
- Company pension
- Referral programme
- Sick pay
Schedule:
- Monday to Wednesday
- Weekend availability
#J-18808-Ljbffr
Customer Advisor - Part Time (Mon, Tues, and alternate Wed - working 8am-6pm) employer: Steven Eagell Limited
Contact Detail:
Steven Eagell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Part Time (Mon, Tues, and alternate Wed - working 8am-6pm)
✨Tip Number 1
Familiarize yourself with the Steven Eagell Group and its values. Understanding their commitment to exceptional customer service will help you align your responses during the interview, showcasing that you share their passion for delivering outstanding service.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound and outbound calls, being articulate and confident in your speech will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer inquiries in the past. Highlighting specific situations where you excelled in customer service will demonstrate your capability to meet the role's expectations.
✨Tip Number 4
Show your enthusiasm for the automotive industry. Being knowledgeable about Lexus and Toyota vehicles can give you an edge, as it shows your genuine interest in the products and services you'll be discussing with customers.
We think you need these skills to ace Customer Advisor - Part Time (Mon, Tues, and alternate Wed - working 8am-6pm)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Advisor position. Tailor your application to highlight your relevant experience in customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles where you provided exceptional customer service. Use specific examples that demonstrate your ability to handle inquiries and meet targets.
Show Enthusiasm: Express your passion for customer service in your application. Mention why you are excited about the opportunity to work with Steven Eagell Group and how you align with their values of hard work and loyalty.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Steven Eagell Limited
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific examples where you went above and beyond to assist a customer, as this role requires outstanding customer care.
✨Demonstrate Communication Skills
Since the job involves handling inbound and outbound calls, practice clear and confident communication. You might be asked to role-play a customer interaction, so be ready to showcase your telephone etiquette.
✨Understand the Company and Role
Research Steven Eagell Group and familiarize yourself with their services and values. Showing that you understand the company’s mission and how you can contribute will impress the interviewers.
✨Prepare for Target-Related Questions
Expect questions about how you handle targets and multitasking. Be ready to share strategies you use to meet productivity expectations and maintain quality in a fast-paced environment.
