Head of Engineering, Engineering Excellence.

Job Description

Working at our iconic office in London, and virtually via Microsoft Teams

Your new role at NewDay

Our mission is to build a world class engineering team enabled by great technology, people and process. The Head of Engineering, Engineering Excellence is a senior leadership role accountable for defining and leading on the platform standards for engineering excellence across the wider organisation.

We believe we are building something truly exciting underpinned by cloud engineering, great talent and modern software development practices!

This role will have leadership responsibilities for approximately 20 engineers at various levels in London and a number of nearshore locations. We have you-build-it-you-run-it teams responsible for all elements of the product in partnership with the product organisation.

The are four elements to this exciting position!

1. Work with other Heads of Engineering to define the standards followed on how we integrate a verify platform quality.
2. Own the data collection and reporting on engineering telemetry and make this available to everyone that needs it. For example DORA metrics, test completion, code quality etc.
3. Lead enabling teams that support engineering excellence, in particular performance, chaos testing and simulation.
4. Development and ownership of a key customer journey testing tool that verifies different journeys for different tenants continuously.

What You’ll Deliver:

• Lead QA at scale – Shape and drive quality strategy across a 250+ strong engineering organisation building distributed cloud services.
• Build specialised teams for advanced testing methods like chaos engineering and simulators.
• Define and implement tooling, telemetry, and in-house platform solutions to measure and enhance software quality.
• Hire, develop, and mentor top engineering talent, fostering a culture of continuous learning.
• You will inspire engineering leadership and cultivate a strong leadership mindset across teams and management.
• Strategic workforce planning – Optimise team structure, locations, and staffing for long-term success.

What You’ll Bring:

• Engineering-first mindset – We prioritise a strong engineering background over pure QA experience.
• Expertise in software development from the perspective of testing, bringing significant thought leadership to the organisation.
• You will drive innovation in software testing with deep technical expertise.
• You will understand how great architecture enables top-tier testing practices.
• You will have a strong command of cutting-edge software testing frameworks.
• Experience leading high-performing engineering teams and developing strong management structures.
• Deep experience in collaborative, high-velocity development environments.
• CI/CD expertise – Skilled in high-frequency deployments, automation, and performance testing under load – You’re an agile DevOps champion!
• You will have strong cloud development experience, ideally with Azure.
• You will have a background in building and testing high-performance platforms (trading, banking, or similar).

We would love you to know or learn:

• Experience in FinTech businesses
• Experience in microservice architectures, event-driven systems and multi-tenancy data patterns.
• Experience in consumer lending or Credit Card issuing

Where next? Let’s talk about this role – Apply now or contact with any queries.

About NewDay

We help people move forward with credit and help our colleagues to move their careers forward too.

We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.

Over 5 million UK customers are supported by our award-winning customer service.

At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our diversity creates a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of race, gender, physical or mental disability, reassignment, marriage and civil partnership, and carer status, (including pregnancy, maternity, and paternity), or belief, and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we’ll put reasonable adjustments in place to support you.

Our dynamic NewDay culture

We’re focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and teamwork – with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.

We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.

At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you’ll get extra days as you build your career with us.

NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance – and even bolt on work time in other countries before or after your holiday. And when you’re in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc.

Our tax efficient green car and cycle to work schemes save you money (and help the planet).

Ask your Talent Acquisition Partner to tell you more about any of our perks.

We work with Textio to make our job design and hiring inclusive.

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