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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a brand known for its commitment to quality and customer experience.
- Benefits: Enjoy a part-time schedule with 24 hours per week in a vibrant retail environment.
- Why this job: Be part of a team that values empathy and inclusivity while enhancing customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Knowledge of skincare and beauty products is a plus!
The predicted salary is between 13000 - 16000 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role Purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- Strong communication and problem-solving skills
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
We are searching for two Part Time roles, both 24 hours per week, and these roles operate an on-site working pattern.
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Retail Consultants | Aesop Regent Street, London | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultants | Aesop Regent Street, London | Part Time
✨Tip Number 1
Familiarize yourself with Aesop's product range and values. Understanding their approach to skincare and customer engagement will help you connect with customers and demonstrate genuine interest during your interactions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about skincare products. This will help you articulate your thoughts clearly and confidently, which is crucial for a Retail Consultant role.
✨Tip Number 3
Showcase your empathy and problem-solving skills by reflecting on past experiences where you successfully assisted customers. Be ready to share these examples during the interview to demonstrate your ability to create an inclusive experience.
✨Tip Number 4
Stay updated on trends in the skincare and beauty industry. Being knowledgeable about current products and innovations will not only impress your interviewers but also enhance your ability to engage with customers effectively.
We think you need these skills to ace Retail Consultants | Aesop Regent Street, London | Part Time
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Consultant position at Aesop. Understand the key responsibilities and the qualities they are looking for in a candidate, such as effective selling skills and strong communication.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer service roles. Provide specific examples of how you've successfully engaged with customers and contributed to a positive team environment.
Showcase Your Skills: Make sure to highlight your problem-solving skills and ability to drive commercial outcomes. Use concrete examples to demonstrate how you've utilized empathy in past roles to enhance customer experiences.
Express Your Curiosity: Convey your open mindset and curiosity in your cover letter. Explain how you seek to understand diverse perspectives and how this aligns with Aesop's values of inclusivity and exceptional customer service.
How to prepare for a job interview at Aesop
✨Show Your Customer Service Skills
Be ready to share specific examples from your past experiences where you successfully engaged with customers. Highlight how you listened to their needs and guided them to the right products.
✨Demonstrate Effective Communication
Practice clear and confident communication. During the interview, make sure to articulate your thoughts well and show that you can convey information effectively, as this is crucial for a Retail Consultant role.
✨Emphasize Teamwork
Prepare to discuss your experiences working in teams. Share how you contributed to team success and how you utilized empathy to foster positive relationships with colleagues and customers alike.
✨Show Your Curiosity About Products
Express your interest in skincare and related products. Research Aesop's offerings and be ready to discuss how you would engage customers with your knowledge and passion for the brand.
