Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a brand known for its commitment to quality and customer experience.
- Benefits: Enjoy flexible part-time hours and a vibrant work environment at Harrods.
- Why this job: Be part of a team that values empathy and inclusivity while enhancing customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential; Arabic fluency is a plus.
- Other info: This role offers 16-24 hours per week with opportunities to learn about skincare and beauty.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- Strong communication skills – Fluency in Arabic desirable
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 – 24 hours per week and operates an on-site working pattern.
#J-18808-Ljbffr
Retail Consultant | Aesop Harrods, London | Part Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultant | Aesop Harrods, London | Part Time
✨Tip Number 1
Make sure to showcase your customer service experience in your conversations. Highlight specific instances where you successfully engaged with customers and provided tailored solutions, as this aligns perfectly with Aesop's focus on intentional interactions.
✨Tip Number 2
Brush up on your knowledge of skin care and related products. Being able to discuss the benefits and features of Aesop's offerings will not only impress during your interview but also demonstrate your genuine interest in the brand.
✨Tip Number 3
Practice your communication skills, especially if you speak Arabic. Being fluent in multiple languages can set you apart and show that you can cater to a diverse customer base, which is essential for creating an inclusive experience.
✨Tip Number 4
Emphasize your teamwork abilities. Share examples of how you've contributed to a positive team environment in previous roles, as Aesop values collaboration and a supportive atmosphere among its staff.
We think you need these skills to ace Retail Consultant | Aesop Harrods, London | Part Time
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Consultant position at Aesop. Understand the key responsibilities and the skills required, especially focusing on customer service experience and effective selling skills.
Highlight Relevant Experience: In your application, emphasize any previous roles in customer service or retail environments. Provide specific examples of how you have successfully engaged with customers and contributed to a positive team dynamic.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to illustrate your ability to listen and respond effectively. If you speak Arabic, mention this as it is a desirable skill for the position.
Express Your Curiosity: Demonstrate your open mindset and curiosity in your application. Share instances where you have actively sought to understand diverse perspectives and how this has positively impacted your interactions with others.
How to prepare for a job interview at Aesop
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully engaged with customers, listened to their needs, and provided tailored solutions.
✨Demonstrate Effective Selling Skills
Think of scenarios where you drove sales or contributed to commercial success. Share how you approached selling products and the techniques you used to connect with customers.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently, and if you speak Arabic, be sure to mention it as it’s a desirable skill.
✨Emphasize Empathy and Teamwork
Prepare to discuss how you’ve utilized empathy in past roles to manage relationships and contribute to a positive team environment. Share examples that demonstrate your ability to listen without judgment and embrace diverse perspectives.
