International Customer Service Advisor

We are recruiting travel and medical Assistance Coordinators to join our International Medical Assistance team based in Esher, UK. In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives. If you are looking for an exciting role, where you will be making a difference every day, then please read on. About The Role As an Assistance Coordinator, your will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world.  We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals put care plans in place which may include; arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary.   Healix International provides medical and travel assistance 24/7 365 with our UK team providing service from 7am and 10pm, Monday to Sunday and our New Zealand providing the service overnight.  Once fully trained there is an opportunity for hybrid working. What we are looking for:  Excellent wri…