Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead training initiatives and ensure quality standards are met across the resort.
- Company: Join a dynamic resort focused on excellence in service and guest satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a culture that values continuous improvement and employee satisfaction.
- Qualifications: Experience in training or quality management is preferred, along with strong communication skills.
- Other info: This role is essential for driving our success and enhancing guest experiences.
The predicted salary is between 36000 - 60000 £ per year.
Training & Quality Manager
POSITION PURPOSE
To provide a value-adding, proactive and supportive learning, development and training function for all associates, contributing to the successful delivery of the resorts Key Performance Indicators (KPIs) relating to service standards, audits, associate satisfaction, guest satisfaction and profitability. To drive and promote a culture of continuous improvements by developing and delivering effective and innovative operational training initiatives aligned to Forbes Travel Guide and AA Hotel Quality Standards, which embrace the Trump Hotel brand standards and values, and support associates in achieving their personal and professional goals. Ensure the companys Equal Opportunity Policy is maintained in relation to learning and development opportunities for all associates.
This position is available on a full-time basis. Theshift pattern of the role will mirror operational shift patterns, 5 days out of 7, over Monday to Sunday weekly(including early, late and night shifts if required)to maximise training impact for all associates across all departments. There would be occasional travelto attend training courses when required.
ESSENTIAL FUNCTIONS
Training Development & Delivery
- Develop an effective annual Operational Training Plan which meets the needs of associatesand assists the resort in achieving its Key Performance Indicators
- Participate in the successful delivery of Trump Hotels training initiatives and programmes, including the resorts onboarding/induction programmes
- Support managers in creating effective development plans for associates, identifying key training requirements and cross-training opportunities
Quality Assurance:
- Through training delivery, reinforce service standards aligned to Forbes Travel Guide, Trump Hotel and the AA Hotel Quality Standards
- Conduct internal audits and assessments to ensure compliance with quality standards
Employee Development and Coaching:
- Promote a culture of continuous improvement through employee development and quality initiatives
Reporting and Analytics:
- Maintain accurate records of training programmes, employee progress, and performance assessments. Utilise the MAPAL platform for tracking training activities, when required
- Generate reports on training activities, quality assessments, and improvement metrics for management review
Collaboration:
- Work closely with the Executive Committee, HODs, HR, operations, and support departments to ensure alignment between training initiatives and organisational KPIs
- Support to ensure all mandatory Fire, Life Safety, First Aid and other H&S/ Security training requirements are carried out in accordance with legislative requirements and company guidelines.
CANDIDATE SPECIFICATION
- Must be eligible to live and work within the UK
- Undergraduate degree (or equivalent) in Hospitality Management or Human Resource Management preferred
- Relevant certifications in training, quality management, or process improvement (e.g., Six Sigma, Lean, ISO certifications) would be of added benefit.
- Previous operational and training experience within a luxury hotel environment preferred
- Experience in successfully developing and delivering training programs (including operational/ craft training) to groups of various sizes preferred.
- Knowledge of the Forbes Travel Guide and AA Hotel Quality Standards is preferred.
Benefits Join our team and enjoy a range of fantastic benefits designed to enhance your experience both at work and beyond. We offer competitive salaries along with subsidised late evening and early morning transport to and from Maybole & Girvan. Take advantage of the exclusive Turnberry friends & family rate on rooms, and enjoy discounts at various dining and retail outlets throughout the Resort. Youll also have access to Resort facilities, including the pool and gym. Plus, we provide uniforms, which are laundered at the companys expense, and offer a Monthly Reward & Recognition programme to celebrate your hard work. With first-class hospitality training and apprenticeship programmes, were committed to helping you grow your career while ensuring you feel valued and supported.
AMRT1_UKCT
Training & Quality Manager employer: Turnberry Resort, Scotland
Contact Detail:
Turnberry Resort, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Quality Manager
✨Tip Number 1
Familiarize yourself with the latest trends in training and development within the hospitality industry. This knowledge will help you demonstrate your proactive approach to learning and development during the interview.
✨Tip Number 2
Prepare specific examples of how you've successfully implemented training programs or quality improvements in previous roles. Highlighting measurable outcomes will show your potential impact on KPIs.
✨Tip Number 3
Research the company’s current training initiatives and think about how you can enhance them. Bringing fresh ideas to the table will showcase your commitment to continuous improvement.
✨Tip Number 4
Network with professionals in the training and quality management field. Engaging with others can provide insights into best practices and may even lead to referrals for the position.
We think you need these skills to ace Training & Quality Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Training & Quality Manager position. Understand the key responsibilities and how your skills align with the requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in training, development, and quality management. Use specific examples that demonstrate your ability to meet KPIs and improve service standards.
Showcase Your Skills: Make sure to highlight any relevant certifications or training programs you have completed. Discuss your approach to fostering a culture of continuous improvement and how you've successfully implemented training initiatives in the past.
Tailor Your Application: Customize your application materials to reflect the language and values mentioned in the job description. Use keywords related to learning, development, and associate satisfaction to make your application stand out.
How to prepare for a job interview at Turnberry Resort, Scotland
✨Understand the Role
Make sure you have a clear understanding of what a Training & Quality Manager does. Familiarize yourself with key performance indicators (KPIs) related to service standards and guest satisfaction, as these will likely be central to your discussion.
✨Showcase Your Experience
Prepare specific examples from your past experiences that demonstrate your ability to drive training initiatives and improve quality standards. Highlight any successful projects or programs you've implemented that led to measurable improvements.
✨Emphasize Continuous Improvement
Discuss your approach to fostering a culture of continuous improvement. Be ready to share strategies you've used to encourage feedback and implement changes based on that feedback, which is crucial for this role.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This shows your interest in the role and helps you understand how you can contribute to the company's goals, especially regarding associate and guest satisfaction.
