Business Manager - LBTY Liberty Beauty

We are looking for a dynamic and inspirational Business Manager to lead the LBTY team in Liberty’s London flagship. Launching at the end of 2023 LBTY has already become one our highest-ranking brands and we are looking for a dynamic and driven leader to elevate customer experience, drive sales performance, coach and develop our team of brand consultants and take on an active role in brand development. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package. We are looking for a skilled Manager with Luxury Perfumery experience to join our LBTY fragrance team.

Responsibilities

• Create and execute an agile business plan to achieve sales goals. Identify opportunities and implement strategies to maximise sales growth.
• Build strong client relationships and implement plans to increase customer recruitment and loyalty though the Liberty loyalty CRM programme.
• Accelerate the LBTY services program and achieve booking targets.
• Work interdepartmentally to implement cross category awareness initiatives.
• Ensure visual merchandising standards are met at each customer touchpoint throughout the store.
• Manage inventory levels, conducting regular stock takes and ensuring stock management processes are in place.
• Lead and inspire LBTY team, monitor performance through coaching, regular 1:1s and implementing development plans.
• Conduct regular training sessions with teams and key stake holders.
• Consolidate consumer insights and feedback on new product development.
• Suggest and spearhead impactful customer eventing and gifting initiatives.
• Act as brand ambassador at the highest level with exceptional brand knowledge and presentation in line with LBTY brand image.

Our ideal candidate will have a solid background of working within luxury fragrance and an exceptional knowledge of fragrance and fragrance brands. You will also possess:

Skills

• Analytical skills – ability to analyse sales and suggest effective actions to optimise conversion.
• Effective verbal and written communication skills. Excellent interpersonal skills.
• Quality customer service skills to anticipate, recognize, and meet customers' needs.
• Results orientated, with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Identify team development needs and implement action plans to create change.
• Guide the performance of others while upholding individual accountability.
• Cultivate and maintain extensive informal networks.
• Model team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Ability to sell and reach sales targets.