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For Companies At a Glance
- Tasks: Join our Helpdesk Engineer team to manage ICT infrastructure and solve client issues.
- Company: Hiper is a growing IT solutions provider based in Glasgow, serving clients across the UK.
- Benefits: Earn £22,000 annually, with overtime pay and access to an electric work van.
- Why this job: Gain valuable experience and a nationally recognized qualification while working in a supportive team.
- Qualifications: Passion for ICT, good communication skills, and a full driving license are essential.
- Other info: 90% of apprentices secure permanent jobs after completing the program.
Job Description
Employer description:
Hiper is a managed service provider of IT solutions for small to medium-sized organisations. Although they’re based in Glasgow, they remotely manage IT installations for clients all over Scotland, the UK and beyond. It is such an exciting time to be part of this organisation as they’re growing at a rapid rate.
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Overview:
Our client, Hiper Ltd, are looking for a talented individual with a clear passion for ICT to add to their Helpdesk Engineer team. Based in the heart of Glasgow, with easy links to commute to the office, you’ll find yourself part of both a welcoming and supportive IT team.
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You will be put through an SCQF8 IT Support Apprenticeship with QA.
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Responsibilities:
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- Either by site visit or remotely manage customers ICT infrastructure.
- Consult, design, create and document Hiper Limited’s customer ICT infrastructures as required.
- Assist in the development of the Help Desk function using new processes and tools as reviewed from time to time.
- Assist in any other aspect relating to the operation of the company as defined by the Hiper Board.
- Dealing with trouble tickets on a daily basis.
- Solving reactive client issues using the remote management tools at their disposal.
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Desired skills and qualities:
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- Clear passion or background within ICT
- Good communication and problem solving
- Attention to detail
- Reliable
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Essential:
Having a full driving licence and your own vehicle is required – as the role involves travel
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Working week:
8:30am to 5pm, Monday to Friday, or as dictated by work load.
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Salary:
You will enjoy a annual salary of £22,000, while still developing professionally as a Modern Apprentice!
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Benefits:
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- The company will support occasional overtime where you will earn 1.5x your standard hourly rate during weekdays and 2x your hourly rate at weekends. Alongside this, you’ll have access to an electric work van for site visits.
- Hiper will support you with a work pension scheme.
- The company will continue to develop you in your professional career, giving you additional training where required and allowing you to climb the career ladder.
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Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
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Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
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On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!
Helpdesk Engineer Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer Apprentice
✨Tip Number 1
Show your passion for ICT! When you get the chance to speak with someone from Hiper, whether in an interview or an informal chat, make sure to express your enthusiasm for technology and how it can solve real-world problems.
✨Tip Number 2
Familiarize yourself with common helpdesk tools and remote management software. Being able to discuss these tools confidently will demonstrate your readiness for the role and your proactive approach to learning.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of specific examples where you've successfully resolved issues, whether in a work setting or during personal projects, as this will highlight your ability to handle trouble tickets effectively.
✨Tip Number 4
Since the role involves travel, ensure you have your driving license and vehicle ready. Mentioning this in your conversations will show that you're prepared and serious about the responsibilities of the position.
We think you need these skills to ace Helpdesk Engineer Apprentice
Some tips for your application 🫡
Show Your Passion for ICT: In your application, make sure to express your clear passion for ICT. Share any relevant experiences or projects that demonstrate your interest and commitment to the field.
Highlight Communication Skills: Since good communication is essential for this role, include examples in your CV or cover letter that showcase your ability to communicate effectively, whether through teamwork, customer service, or problem-solving.
Detail Your Problem-Solving Abilities: Provide specific instances where you successfully solved problems, especially in a technical context. This will help illustrate your capability to handle trouble tickets and client issues.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Mention your attention to detail and reliability, as these are key qualities Hiper is looking for in a candidate.
How to prepare for a job interview at QA Limited
✨Show Your Passion for ICT
Make sure to express your enthusiasm for Information and Communication Technology during the interview. Share any relevant experiences or projects that highlight your interest and commitment to the field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical issues in the past. Hiper values good problem-solving abilities, so showcasing your analytical thinking will set you apart.
✨Highlight Your Communication Skills
Since the role involves dealing with clients and managing trouble tickets, emphasize your communication skills. Practice explaining technical concepts in simple terms to demonstrate your ability to connect with non-technical users.
✨Be Ready for Practical Scenarios
Expect to encounter practical scenarios or questions related to remote management tools and ICT infrastructure. Brush up on relevant tools and be prepared to discuss how you would approach real-world problems.
