Project Quality Manager

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Company Description

Work with Us. Change the World.

At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We’re one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The Project Quality Manager provides guidance and support for the development, implementation, communication, maintenance and improvement of quality systems, policies and procedures for the project(s) they are allocated according to the company quality system and client requirements. This role can be assigned to a single major project or a set of similar projects depending on the scope of the individual projects. The regional tasks are shared across relevant QA Representatives as assigned by the Regional QA Lead. This position reports to the Regional QA Lead in their region.

Responsibilities & Authorities:

1. Ensure quality is implemented within the assigned project(s) in a consistent manner, including the document referencing consistency in line with the provided corporate integrated management systems (IMS).
2. Bring Quality Leadership within the assigned projects by acting as change agent to drive a continuous improvement culture.
3. Coach and mentor Project Managers to ensure Quality culture is sustained.
4. Provide guidance on quality matters and system implementation especially during project start-up, including specialist input on the preparation of project quality/management plans and other quality-related documentation.
5. Provide subject matter expertise and consulting to managers and their teams to define and promote a customer-focused quality and improvement culture.
6. Guide the assigned project(s) regarding monitoring and collection of data for performance/statistical reporting (KPI and trend analysis) and ensure timely delivery to the Regional QA Lead and QA Administrator.
7. Guide the assigned project(s) regarding system improvement and monitor/report on the project management team’s adherence.
8. Highlight any specific elements affecting the IMS and present these to the Regional QA Lead immediately for review.
9. Assist the project team with the execution of their internal project audit programme and execute audits where needed to ensure compliance with project requirements and the AECOM quality system.
10. Implement and support the QA Programs, AECOM Lean/waste management and Quality Improvement Plans to reinforce a culture of continuous improvement.
11. Ensure ISO certification for all offices within the assigned region/offices are kept up to date and any changes communicated to the Regional QA Lead.
12. Work with the Regional QA Lead and End-Market Leads, Functional Leads and Regional Operational Directors for the assigned region/offices to conduct quarterly regional quality management reviews.
13. Carry out any assigned internal audits and participate in meetings as requested by the Regional QA Lead.
14. Support external audits, where required.
15. Perform Root Cause Analysis (RCA) investigations and follow up/close out as needed.
16. Manage the implementation of the quality awareness, inductions and trainings within the assigned project(s) via AECOM University and administer the portal, where required.
17. Manage the third-party/sub consultant management process including maintenance of the third-party database, where required.
18. Ensure that all related documentation and records are properly maintained.
19. Support the region in the client feedback process, where required.
20. Organize quality meetings as needed to address the above within the assigned region/offices.

Qualifications

1. Engineering degree or a related field, incorporating quality qualifications.
2. Certified Lead Auditor/Internal Auditor for ISO 9001 or equivalent.
3. Chartered Quality Professional or equivalent.

Specific Skills Required:

1. Detailed knowledge of ISO 9001 and the implementation thereof.
2. Knowledge of lean and ISO 44001/collaborative working is desirable.
3. Knowledge of ISO 14001 and ISO 45001 is desirable.
4. Strong strategic management and organizational skills.
5. Excellent working knowledge of industry practices/safety/quality management systems.
6. Excellent knowledge of management methods and specifications, including design control processes.
7. Experienced in statistical reporting including KPIs and trend analysis.
8. Ability to perform in a multi-cultural and time-driven environment.

Person Specification (Behavioural Attributes):

1. Be the role model, who leads by example, demands the delivery of excellence and always focuses on quality, safety and integrity.
2. Be client-focused, through enforcing collaborative works, promoting innovation and strategic approaches.
3. Be impactful with strong interpersonal and management skills, through clear and frequent communications, be open to suggestions and drive the assigned teams on the execution of tasks to achieve results.
4. Be decisive, through prioritizing and focusing on the needs for achieving results. Taking accountability for actions taken and ensuring decision-making is based on facts.
5. Be ethical; ability to work in the best interests of the business whilst remaining ethical and compliant.
6. Ability to drive and make things happen elevating challenges and opportunities to the Regional QA Lead.
7. Mobile when required and comfortable in travelling throughout the assigned region.

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.

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