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For Companies At a Glance
- Tasks: Create and manage user guides, API documentation, and training materials for diverse audiences.
- Company: Join a dynamic team focused on enhancing product understanding and usability.
- Benefits: Enjoy a hybrid work environment with opportunities for collaboration and growth.
- Why this job: Make complex concepts accessible while working with cross-functional teams in an innovative culture.
- Qualifications: Bachelor’s degree and 1+ years in technical writing; familiarity with SaaS and documentation tools required.
- Other info: This role is based in Dublin or London, offering flexibility and a chance to impact product adoption.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
We are looking for a highly skilled Technical Document Writer to ensure our technical documentation, user guides, and training materials provide clear, accurate, and engaging content for both internal and external audiences.
The Technical Document Writer will play a critical role in developing and maintaining high-quality documentation that enhances product understanding and usability for customers, partners, and internal teams. You will collaborate closely with Product, Engineering, Customer Success, and Marketing teams to create comprehensive documentation that simplifies complex concepts and supports product adoption.
This is a hybrid role.
Key Responsibilities
- Documentation Ownership: Create, manage, and maintain user guides, API documentation, technical manuals, and other product-related content to support internal teams, customers, and partners.
- Content Development: Write clear, concise, and structured documentation that makes technical concepts accessible to non-technical users.
- Collaboration: Work closely with Product Managers, Engineers, and Customer Success teams to gather information and ensure accuracy in all documentation.
- Process & Standards: Establish documentation standards, templates, and best practices to ensure consistency and scalability.
- Version Control: Maintain documentation updates in line with product releases, ensuring timely revisions that reflect new features, enhancements, or changes.
- Training & Enablement Materials: Support the Product Enablement team in creating training content, FAQs, and knowledge base articles for internal and external audiences.
- Tooling & Management: Oversee and optimize documentation platforms, knowledge bases, and content management systems.
- Customer Feedback Integration: Gather and incorporate feedback from users to continuously improve documentation clarity and usefulness.
- SEO & Accessibility: Ensure documentation is optimized for searchability, readability, and accessibility best practices.
Your Experience and Qualifications
- Bachelor’s degree in Technical Writing, Creative Writing, Communications, or a related field.
- 1+ years of experience in technical writing, documentation, or related roles in a SaaS, MarTech, or customer engagement company.
- Familiarity with customer data platforms (CDPs), API documentation, and omnichannel engagement tools.
- Strong ability to explain complex technical concepts in simple terms.
- Excellent writing, editing, and organizational skills using documentation tools such as Confluence, Markdown, MadCap Flare, etc.
- Experience working within Agile development environments, collaborating closely with Product and Engineering teams.
- Understanding of SEO best practices for technical documentation.
- Ability to create engaging multimedia documentation (e.g., instructional videos, interactive guides).
- Familiarity with SaaS products, CRM software, or customer support workflows is a plus.
- Technical Writing Expertise: Proven experience in writing and structuring technical documentation, user guides, and API documentation.
- Product Knowledge: Ability to understand and communicate complex SaaS and CDP-related concepts in a clear and engaging manner.
- Content Strategy: Strong understanding of documentation best practices, including structuring content for different audiences.
- Cross-Functional Collaboration: Ability to work with engineering, product, and customer success teams to ensure technical accuracy and usability.
- Tools & Platforms: Experience with documentation platforms such as Confluence, ReadMe, Notion, GitHub, or similar content management tools.
- Strong Communication Skills: Exceptional written and verbal communication skills, with a sharp eye for detail and clarity.
- Process & Organisation: Highly structured approach to managing documentation updates, revisions, and releases.
Location
This is a hybrid role based in Ireland (Dublin) or UK (London / Milton Keynes).
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Technical Document Writer employer: Xtremepush Limited
Contact Detail:
Xtremepush Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Document Writer
✨Tip Number 1
Familiarize yourself with the tools mentioned in the job description, like Confluence and Markdown. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your ability to simplify complex concepts by preparing a portfolio of previous work. Include examples that highlight your skill in making technical information accessible to non-technical audiences.
✨Tip Number 3
Network with professionals in the SaaS and MarTech industries. Engaging with Product Managers and Engineers can provide insights into their documentation needs and help you understand the nuances of the role better.
✨Tip Number 4
Stay updated on SEO best practices for technical documentation. Understanding how to optimize your content for searchability will set you apart and show that you are proactive about enhancing user experience.
We think you need these skills to ace Technical Document Writer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Document Writer position. Familiarize yourself with the key tasks such as documentation ownership, content development, and collaboration with various teams.
Tailor Your CV: Customize your CV to highlight relevant experience in technical writing, especially in SaaS or customer engagement environments. Emphasize your skills in creating user guides, API documentation, and your familiarity with documentation tools like Confluence or Markdown.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical writing and your ability to simplify complex concepts. Mention specific examples of past projects where you successfully collaborated with cross-functional teams to produce high-quality documentation.
Showcase Your Writing Skills: Include samples of your previous technical documentation or writing work. This could be links to online portfolios or attached documents that demonstrate your ability to create clear, concise, and engaging content tailored for different audiences.
How to prepare for a job interview at Xtremepush Limited
✨Showcase Your Technical Writing Skills
Prepare samples of your previous technical documentation, such as user guides or API documentation. Be ready to discuss your writing process and how you ensure clarity and accuracy in your work.
✨Demonstrate Collaboration Experience
Highlight your experience working with cross-functional teams, especially Product Managers and Engineers. Share specific examples of how you gathered information and incorporated feedback to improve documentation.
✨Understand the Product and Audience
Research the company's products and target audience before the interview. Be prepared to discuss how you would tailor documentation to meet the needs of both technical and non-technical users.
✨Familiarize Yourself with Documentation Tools
Make sure you are comfortable discussing various documentation tools like Confluence, Markdown, or MadCap Flare. If you have experience with SEO best practices, be ready to explain how you apply them in your documentation.
