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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries via phone, email, and chat.
- Company: Join a vibrant tech company making waves globally from London, Ontario.
- Benefits: Enjoy a hybrid work model and be part of a supportive team.
- Why this job: Make a real impact by helping customers find the right solutions.
- Qualifications: Must have a Bachelor's degree or diploma and at least 1 year of customer service experience.
- Other info: We're recognized as one of Canada's Best Managed Companies for 2024!
The predicted salary is between 28800 - 43200 £ per year.
Hybrid/London, On
45 Artisans Cres
London, ON N5V, CAN
Are you passionate about helping others and providing top-notch customer service? At we’re looking for a dedicated Customer Advisor to be the first point of contact for our valued end-user and reseller customers. You’ll offer expert advice and personalized recommendations via phone, email, and live chat, efficiently handle order and account requests, and provide proactive support to enhance the customer experience. Working closely with a supportive team and reporting to the Supervisor, Customer Support, you’ll make a real difference by helping customers find the right products and solutions. If you’re ready to take on a rewarding role where you can truly make an impact, apply today to join our amazing team!
What you will be responsible for:
- Customer Relationship Management:
- Responding to customer account inquiries via telephone, chat, and email, ensuring resolutions align with service standards.
- Documenting all interactions in the CRM system.
- Staying updated with the latest processes and procedures.
- Order Processing:
- Processing orders from the website, purchase orders received via email or fax, and cross-border shipments.
- Providing pricing and availability and preparing formal quotations.
- Responding to post-sale inquiries related to order management.
- Ensuring all orders are processed according to established procedures and expectations.
- Administrative Tasks:
- Reviewing and approving new reseller applications.
- Assisting with creating credit note requests and customer accounts.
- Supporting initiatives and value-add internal tasks such as wire-transfer payments, training new employees, or other tasks as assigned.
- Assuming various project work and tasks as needed.
Essential Qualifications:
- Education: Bachelor’s degree or Diploma or equivalent work experience.
- Experience: At least 1 year of customer service experience, ideally in a technical environment.
- Technical Skills: Proficiency in Microsoft Office and the ability to navigate various software efficiently in a fast-paced environment.
- Learning Attitude: A curious mindset and willingness to learn new skills.
- Time Management: Strong skills in managing time and prioritizing tasks effectively.
- Communication: Excellent verbal and written communication skills.
About us
We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of “hard-to-find, made easy” begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.
Born and raised in London, Ontario, Canada and now taking on the world, we are a vibrant and growing tech company with a proven track-record of success. makes it easy for IT professionals around the globe to identify, find, get and use the hard-to-find connectivity parts they need to enable and enhance their technology solutions.
Operating in 26 countries globally, we are proud to be included as one of Canada’s Best Managed Companies for 2024 and for the 14th consecutive year. In 2022, was proud to be included in Financial Post’s FP500, a ranking of Canada’s largest corporations based on revenue. We are honoured to be named by Kincentric in 2019 as one of Canada’s “Best Employers” as well as “one of Canada’s fastest growing companies” for a ninth year in a row by “Profit 500”.
is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Customer Advisor employer: StarTech.com
Contact Detail:
StarTech.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what you will be advising customers on is crucial, so take some time to explore their offerings and how they can benefit users.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be interacting with customers via phone, email, and live chat, being clear and concise is key to providing excellent support.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved their experience, as this will demonstrate your capability in the role.
✨Tip Number 4
Be prepared to discuss your technical skills, particularly your proficiency with Microsoft Office and any CRM systems. Highlighting your ability to navigate software efficiently will set you apart from other candidates.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Advisor position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your customer service experience, especially in technical environments. Provide specific examples of how you've successfully handled customer inquiries and resolved issues.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including a brief example of effective communication in your previous roles.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for helping others and your understanding of the company's mission. Mention how your skills and experiences align with the values and goals of the company.
How to prepare for a job interview at StarTech.com
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this aligns with the company's focus on providing top-notch service.
✨Demonstrate Technical Proficiency
Since the role requires navigating various software efficiently, be prepared to discuss your experience with Microsoft Office and any other relevant tools. You might even want to mention how you've adapted to new technologies in previous roles.
✨Highlight Your Communication Skills
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and consider preparing a few scenarios where effective communication made a difference in resolving customer issues.
✨Prepare for Behavioral Questions
Expect questions that assess your time management and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you've successfully prioritized tasks and managed your time in a fast-paced environment.
