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For Companies At a Glance
- Tasks: Join our Software delivery team to implement and support innovative tools for clients.
- Company: BCG is a global leader in business strategy, driving transformation and growth for organizations.
- Benefits: Enjoy a collaborative work environment with opportunities for career growth and impactful projects.
- Why this job: Make a difference by tackling complex challenges and delivering solutions that impact millions.
- Qualifications: Bachelor's degree required; 4+ years of SaaS experience in client service, ideally in consulting.
- Other info: Be part of a diverse team of tech experts dedicated to creating game-changing solutions.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
We Are BCG X
We’re a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world’s most complex problems. Leveraging BCG’s global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions.
What You’ll Do
As a Senior Solution Analyst, you will join the Software delivery team to support the implementation, roll-out and client success of industry agnostic tools developed and commercialized by BCG for clients and consulting teams. These products are geared towards large scale transformation at our clients and can span a variety of topics and technical stacks. You will play a critical role in delivering and supporting BCG’s client-facing products.
The main responsibility will be working directly with client teams and consulting teams, as well as supporting strategic business initiatives and capability & functionality building for the internal team, taking direction from senior business leaders managing the product and senior stakeholders in the relevant Practice Areas (PAs). You will:
Work together with BCG consulting teams and clients to understand client’s processes, business requirements, and data structure / challenges.
Build deep understanding of BCG’s products and solutions.
Orchestrate the TALENTBUILDER implementation for your assigned projects.
Onboard & train clients and project teams on the product.
Introduce and evangelize product capabilities with BCG clients to ensure client success & satisfaction remains high.
Configure and set up the software to client’s needs.
Proactively identify opportunities to continuously improve our services and offering.
Respond to client inquiries and requests including troubleshooting, software configurations, service issues, monthly catchups etc.
What You’ll Bring
The successful candidate will provide outstanding, targeted support to case teams and clients, for example through the following:
Act as the main point of contact for multiple subscription clients. Maintain client satisfaction and promote customer loyalty through proactive communication and orchestration of resources to ascertain client success.
Collaboration: Work together with the BCG case team, BCG’s clients, and TALENTBUILDER topic experts to understand client processes, business requirements, and delivery program specifics requirements.
Stakeholder management: Build trust and transparency with clients, and act as customer advocate within the product team.
Ownership of product delivery over the entire life cycle, starting with tool configurations as well as setting and managing client expectations.
Ability to manage complex client situations and lead resolution towards mutual success and partnership.
Facilitating and supporting workshops with clients & BCG case teams as needed during the delivery program.
Ongoing partnership management, for example introducing new releases/features to clients, ensuring they maximize value from the product use.
Additionally, you will support the broader commercial agenda and long-term success of the product:
Represent TALENTBUILDER internally and externally including client demos, presentations at topic area meetings and similar forums.
Build deep client relationships to support positive future commercial outcomes for our major products/solutions and the larger BCG client service business.
Build strong relationships with CT leadership, for them to be strong advocates for TALENTBUILDER and create further staffing opportunities.
Provide post-case support and counsel as part of overall solution service model.
Support business development efforts through strong awareness of client needs & demonstrated expertise in the solution.
Work closely with the Product Leadership team, topic area team and key BCG stakeholders on proposal support and associated business development activities including strategic initiatives, advanced analytics, data/ AI capability building, and thought leadership incorporation into the product.
YOU BRING
Bachelor’s degree in engineering, mathematics or another related field required.
4+ years of SaaS experience in a client service environment, ideally in the consulting industry.
Demonstrated experience in client-facing role, explaining and implementing complex software solutions to technical and non-technical audiences.
Well-structured, able to prioritise and own parallel responsibilities.
Deep data analytics skills & capability with solid problem-solving approach to “connect the dots” through leveraging data analytics tools (Excel, SQL or BI tool) with no/minimal supervision.
Able to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitches).
Ability to independently respond to ad-hoc requests leveraging data (e.g. benchmarking, market insights, analytics).
Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
NICE TO HAVE
Experience in software configuration/setup/admin experience.
Exposure & knowledge of setting up data transformation tool/pipelines.
Advanced Degree.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E – Verify Employer. Click here for more information on E-Verify.
Solution Analyst - X Delivery employer: Boston Consulting Group
Contact Detail:
Boston Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Analyst - X Delivery
✨Tip Number 1
Familiarize yourself with BCG's TALENTBUILDER product. Understanding its features and capabilities will allow you to speak confidently about how it can address client needs during interviews.
✨Tip Number 2
Highlight your experience in client-facing roles, especially in SaaS environments. Be prepared to share specific examples of how you've successfully managed client relationships and resolved complex issues.
✨Tip Number 3
Demonstrate your data analytics skills by discussing relevant tools you've used, such as Excel or SQL. Prepare to explain how you've leveraged these tools to solve problems or improve processes in past roles.
✨Tip Number 4
Showcase your ability to adapt communication styles for different stakeholders. Think of examples where you've effectively communicated complex information to both technical and non-technical audiences.
We think you need these skills to ace Solution Analyst - X Delivery
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Solution Analyst position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your SaaS experience and any client-facing roles you've held. Provide specific examples of how you've successfully implemented complex software solutions in previous positions.
Showcase Your Skills: Make sure to showcase your data analytics skills and problem-solving abilities. Mention any tools you are proficient in, such as Excel, SQL, or BI tools, and how you've used them to drive results in past projects.
Tailor Your Communication Style: Since the role involves working with diverse stakeholders, demonstrate your ability to adapt your communication style. Include examples in your application where you've successfully communicated complex ideas to both technical and non-technical audiences.
How to prepare for a job interview at Boston Consulting Group
✨Understand BCG's Products
Before the interview, make sure to familiarize yourself with BCG's products and solutions, especially TALENTBUILDER. Being able to discuss how these tools can address client needs will demonstrate your preparedness and interest in the role.
✨Showcase Your Client-Facing Experience
Highlight your previous experiences in client-facing roles, particularly in explaining and implementing complex software solutions. Be ready to share specific examples of how you've successfully managed client relationships and ensured their satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your approach to problem-solving, especially in data analytics. Use examples that showcase your ability to leverage tools like Excel or SQL to derive insights and connect the dots for clients.
✨Emphasize Collaboration and Communication
Since the role involves working closely with various stakeholders, be prepared to discuss your collaboration skills. Share examples of how you've adapted your communication style to different audiences and cultures, ensuring effective teamwork.
