Store Manager, LEGO® Flagship Store - Leicester Square

Are you ready to encourage a team to deliver inspirational customer experiences and build the LEGO brand? Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance. Leading our Flagship Store at Leicester Square is a rare opportunity – apply today and join a diverse team of retail professionals!

Please note: As a Store Management role, this position does not follow our hybrid working model.

• Be a role model in store for guest experience. 80% of your time will be invested right on the shop floor. Ensure the execution of our service model, strive to complete all monthly mystery shops, maximise repeat business by creating NPS promoters, inspire store staff to consistently deliver outstanding branded experiences.
• Lead, inspire and develop teams for continued success. Recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training.
• Drive Store results. Meet and exceed Key Performance Indicators, deal with uncertainty, supervise business processes, maintain impeccable merchandising and cleanliness standards and maximize efficiency & profit by maintaining sound operational practices.
• Build rapport and a collaborative environment within the store and with the LEGO Group partners on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety) and Human Resources.

Play your part in our team succeeding! The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment.

• Extensive experience in store management from an international retail environment.
• High interest in learning an innovative way of retailing and delivering pinnacle brand experience.
• Experience managing and delivering commercial results.
• Demonstrated leadership ability and proven record of developing staff; experience training new staff at all levels.
• Strong communication, interpersonal and mentoring skills.
• Knowledge of and experience with retail POS systems and operations; knowledge in budgeting, profit & loss statements, scheduling, loss prevention and cash management is an asset.
• Be able to work flexible hours; occasional travel may be required.

Here is what you can expect:

• Family Care Leave - Enhanced paid leave options for important times.
• Insurances – Life and disability insurance for all colleagues.
• Wellbeing - Resources and benefits to nurture physical and mental wellbeing.
• Colleague Discount – Generous colleague discount from day 1.
• Bonus - Reward through our bonus scheme when goals are reached.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Join the LEGO team today.

About Us Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We will always be creating, inventing, and having fun. Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.