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- Tasks: Lead a team to deliver top-notch visitor experiences and customer service.
- Company: Join National Museums Scotland, a leading museum group with diverse collections.
- Benefits: Enjoy 28.5 days annual leave, flexible working options, and exclusive discounts.
- Why this job: Be part of a creative, inclusive team making a real impact on visitor engagement.
- Qualifications: Experience in team management and strong organizational skills are essential.
- Other info: Position is fixed term for 6 months, based in Edinburgh.
The predicted salary is between 28332 - 30419 £ per year.
Visitor Experience Team Leader | Full time | 35 hours | Fixed Term
Salary: £28,332 – £30,419 (pro rata)
Hours: 35 hours per week | Five days across Seven
Contracy: Fixed Term 6 Months
Location: Edinburgh (Chambers Street)
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Team Leader will include:
* Annually alongside your salary of £28,332-£30,419, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme (pro rata)
* A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus 8 paid days public holidays (pro rata)
* Cycle to Work scheme
* Free access to national (and international) museums and exhibitions
* Exclusive discounts on both local and national High Street and online retailers
* A range of wellbeing benefits including Employee Assistance Programme 24/7
* Flexible working options such as, part time working, paid special leave, career breaks and unpaid leave
* Access to all the above and more from day one of employment.
About the Visitor Experience role:
Working within a group of Team Leaders you will lead your own team to provide excellent customer service and visitor experience.
You will lead by example by encouraging others to have a strong customer focus in all that they do, while at the same time ensuring the safety and security of visitors and our collection front of house.
As a Visitor Experience Team Leader at National Museums Scotland you will:
* Ensure that high standards of visitor engagement are delivered, and that staffing resources are maximised
* Work collaboratively with other departments in ensuring a consistent and seamless service is provided to our visitors
* Respond to complaints, taking ownership and prompt but appropriate action to resolve any issues
* Be able to work weekends, public holidays and late nights for events on a regular basis.
Skills and experience we’re looking for in our Visitor Experience Team Leader:
* Able to find creative and innovative solutions to challenges in a fast paced environment.
* Experience managing a Team of direct reports and providing appropriate level of support.
* Highly organised with the ability to prioritise, co-ordinate and delegate.
* Good presentation skills, able to talk confidently and with authority to visitors and other key stakeholders
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
The closing date for this role is Sunday 16 March 2025. The Selection Event is likely to take place week commencing 24 March 2025.
Visitor Experience Team Leader employer: National Museums Scotland
Contact Detail:
National Museums Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Team Leader
✨Tip Number 1
Familiarize yourself with the values of National Museums Scotland: Creative, Inclusive, Collaborative, and Forward-thinking. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Showcase your experience in leading teams by preparing specific examples of how you've successfully managed a team in a fast-paced environment. Highlight any creative solutions you've implemented to enhance customer service.
✨Tip Number 3
Be ready to discuss your approach to handling complaints and ensuring visitor satisfaction. Prepare a few scenarios where you turned a negative experience into a positive one, emphasizing your problem-solving skills.
✨Tip Number 4
Since the role requires flexibility in working hours, be prepared to discuss your availability for weekends and public holidays. Showing your willingness to adapt will reflect positively on your commitment to the role.
We think you need these skills to ace Visitor Experience Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Visitor Experience Team Leader position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer service and team management. Provide specific examples of how you've led teams and resolved visitor complaints effectively.
Showcase Your Skills: Make sure to highlight your organizational skills and ability to work in a fast-paced environment. Use concrete examples to demonstrate your creativity in problem-solving and your presentation skills.
Personalize Your Application: Address your application to the hiring team at National Museums Scotland and express your enthusiasm for the role. Mention why you are drawn to their values of being Creative, Inclusive, Collaborative, and Forward-thinking.
How to prepare for a job interview at National Museums Scotland
✨Show Your Passion for Visitor Experience
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond to enhance visitor experiences in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in managing teams. Highlight instances where you successfully led a team, resolved conflicts, or motivated others to achieve high standards of service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of creative solutions you've implemented in fast-paced environments and be ready to share these during the interview.
✨Understand the Organisation's Values
Familiarize yourself with National Museums Scotland's values: Creative, Inclusive, Collaborative, and Forward-thinking. Be prepared to discuss how you embody these values in your work and how they align with your approach to visitor engagement.
