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- Tasks: Lead daily operations at Glasgow Film Theatre, ensuring top-notch customer service and managing a large team.
- Company: Join the vibrant Glasgow Film Theatre, a hub for cinema and events in the heart of the city.
- Benefits: Enjoy a competitive salary, a dynamic work environment, and the chance to make a real impact.
- Why this job: This role is perfect for those who thrive in fast-paced settings and love engaging with diverse audiences.
- Qualifications: We're looking for an experienced leader passionate about customer service and operational excellence.
- Other info: Apply by March 14th for a chance to be part of our exciting team!
The predicted salary is between 38010 - 38010 £ per year.
Salary : £38,010 per annum
Term : Permanent
Closing date : Friday 14 March at 2pm
Interviews: We expect that the first (of a two-stage) interview process will be held during the week beginning Monday 24 March.
We are now recruiting for Senior Operations Manager at Glasgow Film Theatre.
The Senior Operations Manager is a highly visible member of our day-to-day operational team, responsible for ensuring the effective management and delivery of our very busy daily cinema and events programme, maintaining truly excellent customer service, managing a large FOH team, and overseeing building management including all health and safety and licensing.
This is a hands-on, fast-paced, and fun role.
Who are we looking for?
The successful candidate will be an experienced operational leader with a passion for excellent customer service, who is committed to fair access and removing barriers. They will be a great communicator able to connect with individuals from all walks of life, a supportive and nurturing line-manager, and able to juggle a demanding hands-on role whilst also driving forward strategic change and continuous improvements and efficiencies.
How to apply
If you would like to apply for the post, please download the job pack for full application details. Please email your completed application form and short covering letter to . The closing date is Friday 14 March at 2pm.
Please complete the Equal Opportunities Form which is linked to in the opening letter of the job pack.
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Senior Operations Manager Glasgow Film Theatre employer: Creative Entrepreneurs Club (CEC)
Contact Detail:
Creative Entrepreneurs Club (CEC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager Glasgow Film Theatre
✨Tip Number 1
Familiarize yourself with Glasgow Film Theatre's mission and values. Understanding their commitment to excellent customer service and fair access will help you align your experience and passion with their goals during the interview.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to manage a large team and deliver exceptional customer service. Highlight situations where you successfully implemented strategic changes or improvements.
✨Tip Number 3
Research common challenges faced in cinema and events management, especially in a busy environment like Glasgow Film Theatre. Being able to discuss these challenges and propose solutions will show your proactive approach.
✨Tip Number 4
Practice your communication skills, as this role requires connecting with diverse individuals. Consider role-playing scenarios where you might need to handle customer feedback or team conflicts effectively.
We think you need these skills to ace Senior Operations Manager Glasgow Film Theatre
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Operations Manager position. Understand the key responsibilities and required skills, such as customer service excellence and operational leadership.
Tailor Your Covering Letter: Craft a short covering letter that highlights your relevant experience and passion for customer service. Make sure to connect your skills with the specific requirements mentioned in the job description.
Complete the Application Form: Download the job pack and fill out the application form carefully. Ensure all sections are completed accurately and reflect your qualifications and experiences related to the role.
Submit Before the Deadline: Email your completed application form and covering letter before the closing date of Friday 14 March at 2pm. Double-check that you have included all necessary documents and forms, including the Equal Opportunities Form.
How to prepare for a job interview at Creative Entrepreneurs Club (CEC)
✨Show Your Passion for Customer Service
As a Senior Operations Manager, your commitment to excellent customer service is crucial. Be prepared to share specific examples of how you've enhanced customer experiences in previous roles.
✨Demonstrate Your Leadership Skills
Highlight your experience in managing teams, especially in fast-paced environments. Discuss your approach to nurturing and supporting team members while driving performance.
✨Prepare for Operational Challenges
Expect questions about how you would handle day-to-day operational challenges. Think of scenarios where you've successfully managed multiple tasks and maintained high standards.
✨Connect with the Interviewers
Since communication is key in this role, practice connecting with individuals from diverse backgrounds. Show your ability to engage and relate to different people during the interview.
