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- Tasks: Provide top-notch deskside support for tech issues in a dynamic office environment.
- Company: Join a leading IT team dedicated to exceptional customer service and innovative solutions.
- Benefits: Enjoy a full-time role with flexible shifts and opportunities for professional growth.
- Why this job: Be part of a collaborative team, solving real-world tech challenges for VIP clients.
- Qualifications: 5+ years in IT support, strong communication skills, and a passion for tech problem-solving.
- Other info: Must obtain UK GOV Security Clearance; experience with VIP support is a plus.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Onsite Support Engineer – London
Onsite Support Engineer – London
Apply locations GBR – ANY CITY time type Full time posted on Posted 2 Days Ago job requisition id 51540573
Job Description:
Role Overview
We are seeking a highly skilled customer-focused and enthusiastic senior deskside support engineer to join our team. The successful candidate will provide essential support to our Client at their London office location.
You will also be part of a wider IT team, providing hands-on support across a wide range of technologies and environments. Day-to-day activity will involve troubleshooting End User Workplace equipment, including laptops, printers, mobile devices (smartphones and tablets), applications, OS, connectivity, and associated technology while offering exceptional customer service.
You will be well presented, have excellent written and spoken communication, hold a genuine interest in solving IT issues, and be versed in working in a VIP formal environment with over 5 years’ experience in similar support surroundings.
This is a full-time on-site permanent position working 37.5 hours per week, Monday – Friday covering either of these shift patterns 07:00 – 15:30 and 10:30 – 19:00 between core support hours of 07:00 – 19:00.
Additionally, you will support the out of core hours on-call service on a 1 in 4 rota.
Key Responsibilities:
- Provide deskside support for Windows 10 / 11, Microsoft Office 365, iOS, and other essential software.
- Provide bespoke support to senior stakeholders and support teams, ensuring a white-glove service experience whilst building strong relationships.
- Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to measured SLA’s and XLA’s.
- IMAC’s – Installations, Moves, Additions, and Changes.
- Provide Remote desktop support – “LogMeIn”.
- Perform hardware diagnostic tasks.
- Intune and AD Management.
- Collaborate with cross-functional technology teams to reduce recurring issues.
- Provide smart hands support.
- Handle smartphones and portable devices for SIM card handling and provisioning.
- Support meeting room equipment including audio and video equipment.
- Act as a central point of contact for the customer.
- Perform network cabling, patching, and Wi-Fi communication.
- Manage stock levels.
- New User support (setup/deployment).
- Conduct end-user training.
- Maintain site process documentation and knowledgebase article management.
Requirements:
- Must have or be able to obtain UK GOV Security Clearance at SC level.
- At least 5 years’ experience in a Senior Deskside IT support role.
- Strong interpersonal skills with the ability to work effectively in both individual and team environments.
- Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
- A proactive approach and a commitment to providing excellent customer service.
Preferred Qualifications:
- Microsoft Certification (MCSE/MCSA/MCP’s), other relevant IT fields.
- Experience in managing VIP IT support in a corporate environment.
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Onsite Support Engineer - London employer: DXC Technology Inc.
Contact Detail:
DXC Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support Engineer - London
✨Tip Number 1
Make sure to highlight your experience in providing deskside support, especially in a VIP environment. Mention specific scenarios where you successfully resolved complex IT issues for senior stakeholders.
✨Tip Number 2
Familiarize yourself with the technologies mentioned in the job description, such as Windows 10/11 and Microsoft Office 365. Being able to discuss these tools confidently during the interview will show your expertise.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond to assist users in previous roles. This will help convey your commitment to providing a white-glove service experience.
✨Tip Number 4
Since this role involves collaboration with cross-functional teams, be ready to discuss your teamwork experiences. Highlight any instances where you worked with other departments to solve recurring IT issues.
We think you need these skills to ace Onsite Support Engineer - London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Onsite Support Engineer position. Make sure you understand the key responsibilities and requirements, especially the emphasis on customer service and technical skills.
Tailor Your CV: Customize your CV to highlight your relevant experience in deskside support, particularly with Windows 10/11 and Microsoft Office 365. Emphasize any experience you have with VIP support and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your commitment to providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to work in a formal environment.
Highlight Certifications: If you have any relevant certifications, such as Microsoft Certification (MCSE/MCSA/MCP), make sure to mention them prominently in your application. This can set you apart from other candidates.
How to prepare for a job interview at DXC Technology Inc.
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled challenging situations with clients in the past. Highlight your ability to maintain professionalism and a positive attitude, especially in high-pressure environments.
✨Demonstrate Technical Proficiency
Familiarize yourself with the technologies mentioned in the job description, such as Windows 10/11, Microsoft Office 365, and remote desktop support tools like LogMeIn. Be ready to discuss your hands-on experience with these systems and any troubleshooting techniques you’ve employed.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing and resolving IT issues, particularly in a VIP environment. This will demonstrate your analytical skills and ability to think on your feet.
✨Emphasize Team Collaboration
The role involves working closely with cross-functional teams, so be sure to highlight your teamwork experiences. Discuss how you've collaborated with others to reduce recurring issues or improve processes, showcasing your interpersonal skills and commitment to a cohesive work environment.
