Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Field Service Engineer, providing technical support and solutions to local customers.
- Company: Markem-Imaje is a leading manufacturer of innovative product identification and traceability solutions.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth in a dynamic environment.
- Why this job: Be part of a collaborative culture focused on customer success and ethical standards while working with cutting-edge technology.
- Qualifications: Experience in technical troubleshooting within industrial sectors is preferred; certifications are a plus but not required.
- Other info: Travel to customer sites and attend training events nationally; we value diversity and inclusion in our hiring process.
The predicted salary is between 30000 - 42000 £ per year.
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
Location – Reading/Oxford Area
The Role:
As Field Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
What you will do:
- Perform pre-installations, installations and maintenance activity
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
- Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
- Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
- Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
What you need to have:
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Mechanical/Electrical technical troubleshooting
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
- Proficient in managing multiple tasks simultaneously without compromising quality
- Certifications in Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
- In-depth knowledge of technical products, particularly those similar to MI’s product range, is an advantage but not essential
You’ll only be the right candidate if you are aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Work Arrangement: Remote
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
#J-18808-Ljbffr
Technical Field Service Engineer employer: Dover
Contact Detail:
Dover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Field Service Engineer
✨Tip Number 1
Familiarize yourself with Markem-Imaje's product range and services. Understanding their innovative solutions will not only help you during the interview but also demonstrate your genuine interest in the company and its offerings.
✨Tip Number 2
Highlight your experience in technical troubleshooting, especially in mechanical and electrical systems. Be prepared to discuss specific examples where you've successfully diagnosed and resolved issues in a dynamic environment.
✨Tip Number 3
Showcase your ability to work collaboratively with sales teams. Emphasize any past experiences where you've contributed to sales growth or customer satisfaction, as this aligns with Markem-Imaje's values.
✨Tip Number 4
Prepare for potential travel requirements by demonstrating your flexibility and willingness to engage in training events and meetings. This shows that you're ready to fully commit to the role and the company's success.
We think you need these skills to ace Technical Field Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Field Service Engineer position at Markem-Imaje. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience as a Field Service Engineer or in similar roles. Focus on your mechanical/electrical troubleshooting skills and any relevant certifications you may have.
Showcase Problem-Solving Skills: Provide specific examples in your application that demonstrate your ability to assess technical situations and provide effective solutions. This could include past experiences where you successfully diagnosed and resolved issues.
Align with Company Values: Markem-Imaje values collaboration, customer focus, and high ethical standards. Make sure to reflect these values in your application by discussing how you embody them in your professional life.
How to prepare for a job interview at Dover
✨Showcase Your Technical Skills
Be prepared to discuss your experience with mechanical and electrical troubleshooting. Highlight specific examples where you've successfully diagnosed and resolved technical issues in a timely manner.
✨Demonstrate Customer-Centric Attitude
Since customer satisfaction is key, share instances where you've gone above and beyond to ensure client needs were met. This could include training customers or providing exceptional service during installations.
✨Emphasize Collaboration
Markem-Imaje values teamwork, so be ready to talk about how you've worked effectively with sales teams or other departments to achieve common goals. Mention any experiences that showcase your collaborative spirit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Practice articulating your thought process when faced with technical challenges, ensuring you convey a proactive approach to solutions.
