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- Tasks: Join us as a Market Research Associate to recruit and engage respondents for healthcare projects.
- Company: M3 is a global leader in innovative research solutions for the healthcare industry.
- Benefits: Enjoy remote work flexibility and the chance to be part of a dynamic international team.
- Why this job: Make an impact in healthcare while developing your skills in a supportive, tech-driven environment.
- Qualifications: Fluency in Danish and strong communication skills are essential; proficiency in Microsoft Office is a plus.
- Other info: This role offers opportunities for growth within a publicly traded company recognized globally.
The predicted salary is between 28800 - 42000 £ per year.
Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes\’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division:
This role is part of QQFS , a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job Description
Essential Duties and Responsibilities:
Including, but not limited to the following:
Project Recruitment
- Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed.
- Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects.
- Scheduling interviews.
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery.
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs.
- Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners.
- Ensure that outsource targets for allocated markets are achieved.
Panel Building and Engagement
- Ensure that monthly registrations targets are met for Scandinavia region.
- Execute the allocated panel building initiatives in Scandinavia region.
- Call new registrants to confirm and update email addresses.
- Call users to reactivate their accounts.
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Work with the Project Management team to resolve project specific issues for members/respondents.
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution.
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System.
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels.
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes.
- Investigate fraud respondents and take action based on M3 data quality procedures.
- Complete the verification process for newly registered members.
- Complete link testing for online Market Research projects and overlays for qualitative online screeners.
Qualifications
Knowledge, Skills, Abilities:
- Fluency in Danish and ideally other QQFS languages (French, German, Finnish, Swedish, Norwegian, Dutch).
- Exhibit clear and effective communication both verbally and written with diverse audiences.
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities.
- Detail oriented with excellent analytical and investigative skills.
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Additional Information
#LI-LC1
#LI-Remote #J-18808-Ljbffr
Market Research Associate (Danish Speaking) - Remote employer: M3USA
Contact Detail:
M3USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Research Associate (Danish Speaking) - Remote
✨Tip Number 1
Familiarize yourself with the healthcare and pharmaceutical industry, especially in the Scandinavian region. Understanding the market dynamics and key players will help you engage more effectively during interviews.
✨Tip Number 2
Practice your cold calling skills! Since this role involves reaching out to panelists, being comfortable on the phone and having a friendly, professional demeanor will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with data collection or market research. Even if it's not directly related, showcasing your analytical skills and attention to detail can make a strong impression.
✨Tip Number 4
Demonstrate your language skills! Since fluency in Danish is essential, be prepared to showcase your proficiency during the interview, possibly by discussing relevant topics in Danish.
We think you need these skills to ace Market Research Associate (Danish Speaking) - Remote
Some tips for your application 🫡
Understand the Company: Familiarize yourself with M3 and its role in the healthcare industry. Highlight your understanding of their services and how they impact market research in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in market research or related fields. Emphasize any experience you have with project recruitment or data collection, particularly in Scandinavian markets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your fluency in Danish and any other languages you speak. Discuss your communication skills and how they will help you build relationships with panel members.
Showcase Relevant Skills: In your application, highlight your proficiency with Microsoft Office and any other tools mentioned in the job description. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
How to prepare for a job interview at M3USA
✨Showcase Your Language Skills
Since fluency in Danish is essential for this role, be prepared to demonstrate your language proficiency during the interview. Practice speaking Danish beforehand and consider discussing your experiences using the language in professional settings.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in market research or recruitment, especially within the healthcare sector. Provide specific examples of how you've successfully executed similar tasks in the past.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you've handled challenges in previous roles.
✨Demonstrate Your Analytical Skills
As the role requires detail-oriented analytical skills, be ready to discuss how you approach data analysis and troubleshooting. Share examples of how you've used these skills to improve processes or resolve issues in past projects.
