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For Companies At a Glance
- Tasks: Help Portuguese customers via phone, email, and chat while resolving their inquiries.
- Company: Join a rapidly growing company with a strong customer service team in Wiltshire.
- Benefits: Enjoy a competitive salary, annual bonuses, free parking, and a discounted canteen.
- Why this job: This role offers real growth opportunities and a chance to make a positive impact.
- Qualifications: Fluency in Portuguese and 1-2 years of customer service experience required.
- Other info: Access to a car is essential due to limited public transport options.
The predicted salary is between 22700 - 24900 £ per year.
Job Description
Position: Portuguese speaking Customer Service Advisor
Location: Chippenham, Wiltshire – access to a car is essential due to the lack of public transport
Type: Permanent
Salary: £27,000 – £29,000 + annual bonus
Are you fluent in Portuguese and passionate about providing top-notch customer service? If so, we have an exciting opportunity for you! We are currently seeking a dedicated and friendly individual to join our client’s team as a Portuguese speaking Customer Service Advisor at their Wiltshire office.
This is a really excellent time to join my client’s Customer Service team due to the huge growth they’ve seen in the last few years. There is real, tangible opportunity for progression in both your position and your salary.
Role Overview: As a Portuguese Customer Service Advisor, you will be an integral part of the team, responsible for addressing customer inquiries, resolving issues, and ensuring customers have a positive experience. Your role will involve:
- Assisting Portuguese speaking customers via phone, email, and chat.
- Providing information about our products and services.
- Resolving customer queries and concerns in a timely and professional manner.
- Maintaining accurate customer records and data.
- Collaborating with colleagues to ensure excellent service delivery
We're looking For:
- Fluency in Portuguese essential
- Have 1-2 years of experience in customer service.
- Access to a car – the office is not easily accessed by public transport
- Possess excellent communication and interpersonal skills.
- Be a problem solver with a positive attitude.
- Enjoy working in a team-oriented environment.
- Technical support experience is advantageous but not essential.
- Fluency in additional EU languages is very advantageous
What’s in it for you?
- Competitive salary bracket with regular reviews based on hard work and performance.
- Annual performance-based bonus
- Company pension and discount on company products
- Free parking, discounted canteen
- Progression. This is a fast growing company where you will grow too.
If interested, please apply or send your CV direct to t.chau@eurolondon.com
Portuguese speaking Customer Service Advisor employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portuguese speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your fluency in Portuguese during any conversations or interviews. This is a key requirement for the role, and showcasing your language skills can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and solutions. Being able to demonstrate your problem-solving skills and how you've handled similar situations in the past will impress the hiring team.
✨Tip Number 3
Since access to a car is essential, be prepared to discuss your transportation options during the interview. Showing that you have a reliable means of getting to the office will reassure them of your commitment.
✨Tip Number 4
Research the company and its products before your interview. Understanding what they offer and being able to discuss it will demonstrate your genuine interest in the position and help you connect with the team.
We think you need these skills to ace Portuguese speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Your Language Skills: Make sure to emphasize your fluency in Portuguese prominently in your CV and cover letter. Mention any additional languages you speak, as this can be a significant advantage.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on specific examples where you resolved issues or provided exceptional service. Use metrics if possible to demonstrate your impact.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Highlight relevant skills and experiences that match the requirements of the Portuguese speaking Customer Service Advisor role.
Professional Presentation: Ensure your application documents are well-organized and free of errors. A clean, professional format will make a strong impression on the hiring team.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since fluency in Portuguese is essential, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the interview in Portuguese, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
With 1-2 years of customer service experience required, make sure to share specific examples from your past roles. Discuss how you resolved customer issues and contributed to a positive customer experience.
✨Demonstrate Problem-Solving Abilities
The role requires a problem solver with a positive attitude. Prepare to discuss scenarios where you successfully handled difficult situations or complaints, showcasing your ability to think on your feet.
✨Emphasize Team Collaboration
As the position involves working closely with colleagues, be ready to talk about your experiences in team settings. Highlight how you contributed to team goals and maintained a collaborative spirit.
