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- Tasks: Lead and manage high-quality Facilities Services across multiple city premises.
- Company: Join Coventry City Council, a diverse and inclusive organization dedicated to community service.
- Benefits: Enjoy a fantastic rewards package and guaranteed interviews for eligible applicants.
- Why this job: Make a real impact in a vibrant city while developing your leadership skills.
- Qualifications: No prior experience needed; just bring passion, attention to detail, and a desire to learn.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
About The Team We Are Recruiting To
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
R&M is a service area within Coventry City Council which provides repair and maintenance services to Coventry City’s operational, commercial and school portfolio. We have a dedicated team with over 30 years’ experience of completing emergency and responsive repairs, planned preventative maintenance schedules and property improvements and refurbishments.
The R&M team is multi-disciplined providing building works, refurbishments, general maintenance, gas servicing, maintenance and installations, electrical works and a 24 hour a day, 365 days a year emergency call out service across all trades.
The service area aims to:
- Ensure that all statutory compliance with industry standards, British standards and relevant Approved Codes of Practice are achieved.
- Repairs are carried out swiftly and to a high standard.
- Projects are delivered on time and on budget.
We are seeking positive, experienced, enthusiastic, talented and driven professionals who care about the development of our great city to join our busy, top performing, forward thinking Regulation services.
What is the job role?
An exciting new opportunity has arisen for a Facilities Support Manager, reporting directly to the Operations Manager. The successful candidate will be responsible for managing the delivery of comprehensive, high-quality, and cost-effective Facilities Services to multiple premises across the city.
We are seeking an individual with a strong background in Facilities Management or extensive experience in customer service roles. The ideal applicant will possess the leadership skills necessary to oversee and improve service delivery across a range of facilities, ensuring exceptional service and efficiency.
Main duties of the job
- Ability to lead multiple priorities and conflicting demands in a pressurised and dynamic environment.
- Meet demands and deadlines, ensuring achievement of key performance indicators, SLA’s and assessment of the services performance.
- The individual will need to be an experienced manager with analytical insight, with an influential approach to leadership.
- Arrange/review Service Level Agreements and/or contracts for existing and new services.
- Ensure the provision of cost-effective Facilities Services in accordance with any SLA’s or contract documentation, where appropriate including all necessary service enhancements and the delivery of required cost efficiency savings.
- Provide effective management within all Facilities Services areas to ensure good professional standards and compliance with statutory legislation.
Who are we looking for?
No prior experience is required, but you will need to bring commitment, passion, attention to detail, a strong desire to learn and strong sense for safety. No 2 days are the same within this fast-paced operating environment. Team working and problem solving will be skills you rely on to succeed.
Applicants must have at least a Maths GCSE 4/C or above (Or equivalent) and a GCSE 3/D or above (Or equivalent). Time management skills are essential.
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans.
- Are currently in care or have previously been in care.
- If you consider yourself to be disabled or if you have a long-term health condition.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package – to find out more please visit City Council
Attached documents
- Coventry City Council Application Process_.pdf
- Job Description and Person Specification.pdf
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Facilities Support Manager employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Support Manager
✨Tip Number 1
Familiarize yourself with the One Coventry Values. Understanding and aligning your personal values with those of the organization can significantly enhance your chances of making a positive impression during the interview.
✨Tip Number 2
Highlight your experience in managing multiple priorities in fast-paced environments. Be prepared to share specific examples of how you've successfully handled conflicting demands and met deadlines in previous roles.
✨Tip Number 3
Demonstrate your commitment to diversity and inclusion. Since the role emphasizes these values, be ready to discuss how you have contributed to creating inclusive environments in your past experiences.
✨Tip Number 4
Prepare to showcase your leadership skills. Think of instances where you've influenced others positively or improved service delivery, as this will resonate well with the expectations for the Facilities Support Manager role.
We think you need these skills to ace Facilities Support Manager
Some tips for your application 🫡
Understand the Values: Familiarize yourself with Coventry City Council's values, especially their commitment to diversity and inclusion. Reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasize your background in Facilities Management or customer service roles. Provide specific examples of how you've successfully managed multiple priorities and improved service delivery in previous positions.
Demonstrate Leadership Skills: Showcase your leadership abilities by discussing past experiences where you led a team or project. Highlight your analytical insight and how you influenced positive outcomes in a dynamic environment.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Facilities Support Manager role. Use keywords from the job description to ensure your application stands out to the hiring team.
How to prepare for a job interview at Coventry City Council
✨Emphasize Your Leadership Skills
Since the role requires strong leadership abilities, be prepared to discuss your past experiences in managing teams and projects. Highlight specific examples where you successfully led a team through challenges or improved service delivery.
✨Showcase Your Problem-Solving Abilities
In a fast-paced environment, problem-solving is key. Prepare to share instances where you effectively identified issues and implemented solutions, especially in facilities management or customer service roles.
✨Demonstrate Your Commitment to Diversity and Inclusion
Given the organization's focus on diversity, be ready to discuss how you value different perspectives and how you've contributed to inclusive environments in your previous roles.
✨Prepare for Questions on Compliance and Standards
Understanding statutory compliance and industry standards is crucial for this position. Brush up on relevant regulations and be ready to discuss how you ensure compliance in your work.
