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- Tasks: Lead and inspire the front of house team to deliver top-notch service daily.
- Company: Join NESO, a dynamic workplace focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a collaborative environment with opportunities for training and development.
- Why this job: Be a key player in enhancing customer experiences and driving continuous improvement.
- Qualifications: Looking for motivated individuals with strong leadership and communication skills.
- Other info: Safety is our priority; we value a friendly and professional atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Workplace Experience Manager will act as the primary point of contact for all operational and logistical inquiries within NESO and will be responsible for the daily planning and operation of the NESO portfolio.
To manage and train the teams to deliver a front of house service, within all company policies, procedures and contract service level agreements. To champion best practice across all departments within the site and act as the driver for change in pursuit of continuous improvement.
To safely manage all daily activities and to work effectively and adhere to all company and local procedures and instructions.
Main duties
- Manage the front of house team.
- To work collaboratively with the other Mitie managers in a one team approach across all services.
- To motivate, develop and train the team to provide best-in-class, front of house services, seamlessly integrated together.
- Reporting to Account Manager on service level, gaps in delivery, continuous improvement, occupancy, HR issues, payroll tracker and other ad-hoc reports.
- To provide support to the Account manager and act as point of contact.
- To ensure safety is the number one priority for yourself and all team members.
- To ensure the highest level of customer service and operational standards are always adhered to.
- To actively engage with key stakeholders; effectively managing expectations; understanding customer requirements; gathering and responding to feedback.
- Taking ownership by demonstrating a can-do attitude towards individual customer requests and strive to exceed customer expectations.
- Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
- Educate by providing all the information staff and visitors require to operate effectively. This will include providing guidance on the protocols, DSE and the operation of all equipment.
- Effectively communicate the principles of the workspace.
- To be polite, professional and friendly at all times with customers, clients and colleagues.
Front of House Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarize yourself with the specific operational and logistical needs of NESO. Understanding their unique environment will help you demonstrate your ability to manage and improve front of house services effectively.
✨Tip Number 2
Showcase your experience in team management and training. Highlight any past roles where you've successfully motivated and developed a team, as this is crucial for the Front of House Manager position.
✨Tip Number 3
Prepare examples of how you've handled customer complaints and feedback in the past. Being able to demonstrate your proactive approach to customer service will set you apart from other candidates.
✨Tip Number 4
Research best practices in front of house operations and be ready to discuss how you can implement these at NESO. Showing that you're committed to continuous improvement will resonate well with the hiring team.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front of House Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in managing teams and delivering customer service. Use specific examples that demonstrate your ability to motivate and train staff, as well as your commitment to safety and operational standards.
Showcase Your Communication Skills: Since the role requires effective communication with stakeholders and team members, make sure to illustrate your strong communication skills in your application. Provide examples of how you've successfully managed expectations and gathered feedback in past roles.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the position and the company. Address how your values align with the company's commitment to best practices and continuous improvement in front of house services.
How to prepare for a job interview at Mitie
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past.
✨Demonstrate Customer Service Excellence
Highlight your commitment to customer service. Share specific instances where you went above and beyond to meet customer needs or resolve complaints effectively.
✨Understand Operational Procedures
Familiarize yourself with the company's policies and procedures. Be ready to discuss how you would ensure compliance and promote best practices within your team.
✨Engage with Stakeholders
Prepare to talk about your experience in managing expectations and gathering feedback from stakeholders. Show that you can effectively communicate and collaborate across departments.
