FHUK Reservations Supervisor

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

What you will be doing as a Reservations Supervisor:

• Deliver exceptional customer service.
• Implement reservations procedures and supervise the reservations team.
• Coordinate that all reservations personnel perform their duties correctly.
• Handle all group accommodation for London.
• Assist the sales team in maintaining open communications with clients and key accounts.
• Contribute to a culture of enthusiasm and success within the team and across the business.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver, this role will help you develop these skills further and your leadership skills will expand as you effectively manage and motivate your colleagues. You should have previous experience in reservations and be driven to succeed and deliver the best results.

What We’re Looking For:

• Proven experience in a similar role.
• Excellent attention to detail and time management skills.
• Enthusiastic individual with a passion for customer service.
• Enjoy working as part of a team who all share the same passion.
• Desire to build upon leadership and team management skills.
• Multi-lingual.
• Must be eligible to work in the UK.

In Addition To Competitive Rates Of Pay We Offer:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• Wellness & National Campaign Days which promote and encourage different activities throughout the year.
• Wagestream giving instant access to your pay as it’s earned.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
• We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.