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- Tasks: Help customers with tech issues and repair devices while coaching team members.
- Company: Join Vodafone UK Retail, a leading brand dedicated to enhancing customer tech experiences.
- Benefits: Enjoy competitive pay, 25 days holiday, flexible benefits, and employee discounts.
- Why this job: Be part of a dynamic team that values improvement and customer satisfaction in a fun environment.
- Qualifications: Looking for enthusiastic individuals with a mature mindset and energy for a fast-paced role.
- Other info: Weekend work is required; background checks will be conducted for employment.
The predicted salary is between 30000 - 42000 £ per year.
Location: Uxbridge Chimes Centre
Salary: Above Real Wage + Capped Rewards
Hours: 40 hours per week
At Vodafone UK Retail, it’s our job to help customers get the most out of their tech, tech that’s here to change every day. Be at the forefront of one of Britain’s best-loved brands and feel unlimited, just like our services and benefits!
What will you be doing?
From supporting a customer to repairing faulty devices, our technology experts never stand still. They open what’s possible for customers who may be struggling with their tech and coach others to reach their best. Whether you are training a new team member, helping out on the floor in the lunchtime rush, cashing up, or discussing how to keep customer satisfaction levels sky high at a team meeting, you’ll keep things constantly improving.
Who are we looking for?
We are looking for people who are level-headed, have a mature mind-set, combined with enthusiasm, energy, and drive. It can be a demanding role and you’ll need to be able to commit to some weekend work as well as weekdays, but for the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.
What’s in it for you?
An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan, and share schemes, we are committed to supporting you throughout your career with Vodafone.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators’ standards.
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Tech Expert 40 hours/week - Uxbridge Chimes Centre employer: Vodafone Group
Contact Detail:
Vodafone Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Expert 40 hours/week - Uxbridge Chimes Centre
✨Tip Number 1
Familiarize yourself with Vodafone's products and services. Understanding the tech you’ll be working with will not only boost your confidence but also impress the hiring team during your interactions.
✨Tip Number 2
Showcase your customer service skills in your conversations. Since the role involves helping customers with their tech, demonstrating your ability to communicate effectively and empathize with customers can set you apart.
✨Tip Number 3
Be prepared to discuss your experience with teamwork and training others. Highlighting your ability to work collaboratively and mentor new team members aligns perfectly with what Vodafone is looking for.
✨Tip Number 4
Express your enthusiasm for technology and continuous improvement. Showing that you are passionate about tech and eager to learn will resonate well with the values of Vodafone and their commitment to customer satisfaction.
We think you need these skills to ace Tech Expert 40 hours/week - Uxbridge Chimes Centre
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Tech Expert position. Understand the key responsibilities and required skills, such as customer support and technical troubleshooting.
Tailor Your CV: Customize your CV to highlight relevant experience in technology and customer service. Use specific examples that demonstrate your ability to help customers and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and Vodafone as a brand. Mention how your skills align with their mission to improve customer satisfaction and support.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Vodafone Group
✨Show Your Tech Savvy
Make sure to demonstrate your knowledge of technology and how it can help customers. Be prepared to discuss specific devices or software you are familiar with and how you've helped others in the past.
✨Emphasize Customer Service Skills
Since the role involves supporting customers, highlight your experience in customer service. Share examples of how you've resolved issues or improved customer satisfaction in previous roles.
✨Demonstrate Teamwork
This position requires collaboration with team members. Be ready to talk about your experiences working in a team, how you contribute to group dynamics, and any leadership roles you've taken on.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to think on your feet or adapt quickly to changing circumstances, especially in a tech-related context.
