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- Tasks: Lead the development of customer-facing plans and drive commercial KPIs at Boots UK.
- Company: Join Boots, a leading health and beauty retailer committed to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 support through TELUS Health.
- Why this job: This high-profile role offers a chance to influence strategy and work with senior leaders.
- Qualifications: Strong organizational skills, collaborative leadership, and solid commercial acumen required.
- Other info: Open to part-time options and supportive of diverse applicants.
The predicted salary is between 43200 - 72000 £ per year.
Closing date: 9 March 2025
Recruitment Partner: Matt Haywood –
About the role
The Customer & Commercial Planning team presents an exciting opportunity to join and lead the development of our Customer facing plans within Boots UK, delivering stretching commercial KPI’s whilst ensuring the customer is at the heart of everything we do.
A high profile, high visibility role working with senior stakeholders across all business units, this role offers a unique opportunity to create the best strategies and plans for the total business. Balancing sales, profit and share growth with customer-centric KPI’s and governance control, this role combines the best of commercial, marketing and insight to develop the best possible customer facing plans both instore and online.
The Go to market and planning team sit centrally within the Customer & Commercial Strategy team, whilst playing a critical role to the total function, across Commercial, Digital and insights in particular. This Customer and Commercial Planning Manager role reports to the Head of Customer & Commercial Planning. Peers and critical stakeholders of this role are across all the Business unit and marketing leadership teams as well as strong links into both Core and Commercial operations, as well as the wider Go to Market team. To ensure the development of our best customer facing plans, we work hand in hand with the Boots Digital teams.
Responsibilities
- Delivery and planning of an in-year trade plan which drives meaning and difference for Boots:
- Responsibility to ensure the plan is strongest possible grounded in insights and best practice
- Guardian of the processes and governance that drive the creation of the plan
- Responsibility to review & respond to changes in market context & deliver reactive changes to the plan (and our processes and governance to facilitate this)
- Ongoing review of the in-year trade plan and particularly the elements within it (e.g. promotions, NPD or the marketing plans) to ensure these are sufficient to achieve our targets
- Chair of critical planning meetings with senior leaders across the Boots & No7 Beauty Company leadership teams
- Consolidation & communication of campaign performance, market & competitor activity to influence future activity, communicated to the rest of the business
- Optimisation of our process, governance and ways of working to continually optimise the delivery and efficiency of our plans (as well as drive and facilitate innovation)
- Owner of the Commercial & Customer annual planning process, working alongside our governance teams to ensure successful adherence to our in-period planning cycles
What you’ll need to have
- High level of organisational skills
- A collaborative leadership approach
- Highly effective stakeholder management, including the ability to influence across all stakeholder levels
- Solid commercial acumen and experience
- Track record of delivery to targets, through the creation of owned plans and strategies
- Ability to drive for the right blended plan and outcome
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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Commercial Planning Manager employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Planning Manager
✨Tip Number 1
Familiarize yourself with Boots' current commercial strategies and customer-centric initiatives. Understanding their approach will help you align your insights and ideas with their goals during discussions.
✨Tip Number 2
Network with professionals in the Customer & Commercial Planning field, especially those who have experience at Boots or similar companies. This can provide you with valuable insights and potentially a referral.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships and driven commercial outcomes in previous roles. Highlighting your collaborative leadership style will resonate well with the team.
✨Tip Number 4
Stay updated on market trends and competitor activities relevant to Boots. Being able to discuss these insights during your interview will demonstrate your proactive approach and understanding of the industry.
We think you need these skills to ace Commercial Planning Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Commercial Planning Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in commercial planning, stakeholder management, and strategic development. Use specific examples that demonstrate your ability to deliver on commercial KPIs and customer-centric strategies.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the role and the company. Mention how you can contribute to Boots' goals and values, particularly in creating customer-facing plans.
Highlight Collaborative Skills: Since the role emphasizes collaboration and stakeholder management, be sure to include examples of how you've successfully worked with diverse teams and influenced decision-making in previous roles.
How to prepare for a job interview at BOOTS
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the role of a Commercial Planning Manager. Familiarize yourself with the key responsibilities, such as delivering trade plans and managing stakeholder relationships. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Stakeholder Management Skills
Since this role involves working with senior stakeholders across various business units, be prepared to discuss your experience in stakeholder management. Share specific examples of how you've influenced decisions and collaborated effectively in previous roles.
✨Demonstrate Commercial Acumen
Highlight your solid commercial acumen by discussing past experiences where you successfully balanced sales, profit, and customer-centric KPIs. Be ready to provide examples of how you've developed strategies that drove business growth while keeping the customer at the heart of your plans.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to respond to market changes and optimize planning processes. Think of situations where you've had to adapt quickly and how you ensured the success of your plans despite challenges.
