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- Tasks: Lead a team to deliver exceptional customer experiences in a vibrant café environment.
- Company: BaxterStorey creates beautiful spaces and memorable dining experiences across various locations.
- Benefits: Enjoy bespoke training, discounts on the HAPI app, and a supportive work-life balance.
- Why this job: Join a passionate team dedicated to hospitality excellence and personal growth.
- Qualifications: Experience in hospitality management with strong communication and leadership skills required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our HAPI app; high street shops, holidays & cinema
Access to employee assistance programme
Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Cafe Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Cafe Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
- Ensure that customers are given an efficient and enjoyable customer experience and that their service and value expectations are consistently exceeded.
- Monitor the work of all colleagues and carry out appraisals, recognise training needs and potential as appropriate.
- Be passionate about the Coffee Bar operation and be aware of new concepts and ideas in the industry and on the high street that may enhance the current offer.
- Actively encourage colleagues to further develop themselves and seek out new trends.
Qualifications
- Have experience as a manager within a hospitality environment, ideally retail.
- Experience in creating a thriving and successful working environment.
- Possess excellent supervisory and communication skills.
- Good delegation and influencing skills.
- Have the ability to display a real passion for food and customer service.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
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Retail Manager employer: BaxterStorey Limited
Contact Detail:
BaxterStorey Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Show your passion for hospitality! When you network or during interviews, share specific examples of how you've created memorable experiences for customers in your previous roles. This will demonstrate that you align with BaxterStorey's commitment to exceptional service.
✨Tip Number 2
Familiarize yourself with current trends in the coffee and hospitality industry. Being knowledgeable about new concepts can set you apart as a candidate who is proactive and innovative, which is exactly what BaxterStorey values.
✨Tip Number 3
Highlight your leadership skills by discussing how you've motivated teams in the past. BaxterStorey is looking for someone who can inspire and develop their colleagues, so be ready to share your strategies for fostering a positive work environment.
✨Tip Number 4
Emphasize your commitment to inclusivity and diversity. BaxterStorey values a diverse workforce, so mentioning any experiences or initiatives you've been part of that promote these values can strengthen your application.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Highlight Your Passion for Hospitality: Make sure to express your genuine passion for providing exceptional customer service and hospitality in your application. Use specific examples from your past experiences that demonstrate how you have exceeded customer expectations.
Showcase Leadership Skills: Emphasize your experience in leading and motivating teams. Include examples of how you've successfully managed a team in a retail or hospitality environment, focusing on your ability to inspire and develop others.
Align with Company Values: Familiarize yourself with BaxterStorey's values and incorporate them into your application. Show how your personal values align with theirs, particularly in areas like creativity, positivity, and inclusivity.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements of the Retail Manager position. Highlight relevant skills, experiences, and achievements that directly relate to the job description provided.
How to prepare for a job interview at BaxterStorey Limited
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for providing exceptional customer service. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and motivating a team. Highlight instances where you successfully managed a team, resolved conflicts, or inspired colleagues to achieve their best performance.
✨Stay Updated on Industry Trends
Research current trends in the hospitality industry, especially related to coffee and food service. Be ready to share your insights on new concepts that could enhance the customer experience at BaxterStorey.
✨Emphasize Inclusivity and Teamwork
BaxterStorey values diversity and collaboration. Be prepared to discuss how you foster an inclusive environment and how you work effectively with diverse teams to achieve common goals.
