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- Tasks: Manage employer databases and support engagement activities with local employers.
- Company: Join the Highland Reserve Forces' and Cadets' Association, supporting our community and armed forces.
- Benefits: Gain valuable experience in administration and employer engagement while working in a dynamic environment.
- Why this job: Make a real impact by connecting employers with reservists and enhancing community support.
- Qualifications: Organizational skills, communication abilities, and proficiency in Microsoft Office are essential.
- Other info: Flexibility in hours and occasional travel may be required.
The predicted salary is between 28800 - 43200 £ per year.
HIGHLAND RESERVE FORCES’ AND CADETS’ ASSOCIATION
ADMINISTRATIVE OFFICER (EMPLOYER ENGAGEMENT)
Administrative Officer (Employer Engagement)
Reports to: Regional Employer Engagement Director (REED)
Job Purpose: Assisting with the delivery of effective Employer Engagement (EE) across the HRFCA area of responsibility.
General Description of Role
Responsible through the REED for maintaining an accurate, dynamic Employer database and assisting in the creation and maintenance of an environment that will encourage employers to support Reservists in meeting Defence requirements, in particular through recruitment and retention.
Description of Primary Tasks
Database management:
Managing a large number of employer accounts, primarily through the Salesforce Customer Relationship Management IT System.
Maintaining an accurate, dynamic employer database, creating Salesforce ‘campaigns’, processing data downloads to the system and conducting continuous data cleansing.
Support to REED:
Arranging appointments for the REED to visit employers, helping with the planning and delivery of events, managing guests lists and invitations, and undertaking general administrative support tasks.
Providing back office support to the REED when they are conducting external engagement with employers.
Liaising with local Reserve units to maintain close ties with the REED, assisting in the planning of regular unit visits by the REED and employers.
Armed Forces Covenant (AFC) and Defence Employer Recognition Scheme (ERS):
The post-holder will encourage employers’ involvement in the AFC programme, preparing Covenants for signature, routinely calling AFC signatories to maintain positive relationships and identifying when re-appraisal of awards is due.
Assisting the REED in administering the ERS, including in the management of Expressions of Interest by employers considering making submissions for silver or gold awards, and advising and assisting employers wishing to self-certify for bronze ERS awards.
Other Duties
Undertaking general administrative support tasks.
Be prepared to carry out other duties commensurate with competencies held and the grade of this post.
Because of the dynamic nature of Employer Engagement, the post-holder may be asked to undertake work-related travel and on occasion to be flexible with working hours. This could very occasionally include evenings and/or Saturdays.
General Qualifications and Personal Attributes
Essential:
Well organised, numerate and with sound written and verbal communication skills.
Able to demonstrate initiative, team-working and problem-solving.
Proficient in Microsoft Office applications, including Excel, Word and PowerPoint
Flexible and adaptable to change
Desirable:
Experience of working with a Customer Relationship Management IT system.
Experience of telephone-based customer service.
Previous experience of the regular or reserve armed forces and/or of the service cadet organisations.
Other Features
Should be discussed/read with the line manager at the time of receiving the annual Personal Development Report (PDR).
May be reviewed in the light of changes during the period of your appointment and on change of incumbent.
Because of the changing nature of our business, your job description will inevitably change from time to time. You may be required to undertake other activities of a similar nature that fall within your capabilities and are commensurate with your grade.
A FULL VACANCY NOTICE CAN BE OBTAINED ON REQUEST.
Administrative Officer (X 2 Posts) employer: HIGHLAND RESERVE FORCES & CADET ASSOCIATION
Contact Detail:
HIGHLAND RESERVE FORCES & CADET ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer (X 2 Posts)
✨Tip Number 1
Familiarize yourself with Salesforce, as it's a key tool for managing employer accounts. Consider taking an online course or tutorial to boost your confidence in using CRM systems.
✨Tip Number 2
Network with current or former members of the armed forces or cadet organizations. They can provide valuable insights into the role and may even refer you to opportunities within the HRFCA.
✨Tip Number 3
Demonstrate your organizational skills by preparing a mock database management plan. This will show your proactive approach and understanding of the role's requirements during interviews.
✨Tip Number 4
Stay updated on the Armed Forces Covenant and Defence Employer Recognition Scheme. Understanding these programs will help you engage effectively with employers and demonstrate your commitment to the role.
We think you need these skills to ace Administrative Officer (X 2 Posts)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Administrative Officer position. Understand the key responsibilities and qualifications required, especially regarding database management and employer engagement.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your organizational skills, proficiency in Microsoft Office, and any experience with Customer Relationship Management systems.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and how your background makes you a suitable candidate. Mention specific examples of your problem-solving abilities and teamwork experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HIGHLAND RESERVE FORCES & CADET ASSOCIATION
✨Show Your Organizational Skills
As an Administrative Officer, being well-organized is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the dynamic nature of Employer Engagement.
✨Familiarize Yourself with Salesforce
Since managing a large number of employer accounts through Salesforce is a key part of the role, make sure to brush up on your knowledge of this CRM system. If you have prior experience, be ready to discuss how you've used it effectively in previous roles.
✨Highlight Your Communication Skills
Effective written and verbal communication is essential for this position. Prepare to discuss situations where you successfully communicated with various stakeholders, whether through emails, reports, or presentations. This will showcase your ability to maintain positive relationships with employers.
✨Demonstrate Flexibility and Adaptability
The job may require flexibility with working hours and travel. Be prepared to share examples of how you've adapted to changing circumstances in previous jobs. This will show that you can thrive in a dynamic work environment.
