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For Companies At a Glance
- Tasks: Support end users with IT issues and ensure system functionality.
- Company: Join TeamLogic IT, a trusted tech advisor with over 200 locations across North America.
- Benefits: Enjoy flexible work arrangements and be part of a recognized MSP with a great reputation.
- Why this job: Be a key player in solving tech challenges and enhancing customer satisfaction in a dynamic environment.
- Qualifications: Requires a degree in Computer Science or equivalent experience, plus 3 years in an MSP.
- Other info: Opportunity for growth and collaboration with a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About TeamLogic IT
TeamLogic IT is a provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.
With more than 200 locations across North America and more than 500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us.
TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.
Synopsis
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills.
The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals and presentations on technical assessments, implementations and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable and a team player.
IT Technician III Responsibilities:
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Network and server solution design and architecture.
IT Technician III Requirements:
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Minimum 3 years’ experience working for a MSP (Managed Services Provider).
- Exceptional written and oral communication skills.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2019 and Mac OS.
- Project Management experience is required.
- Experience writing proposals for technical solutions to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Experience with UTM firewalls a plus.
- Kaseya RMM and Autotask PSA Experience a plus.
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
- Good problem-solving skills.
- Excellent customer service skills.
- Ability to work under moderate supervision.
- Sales Engineering experience a plus.
- Microsoft Server certification.
- Microsoft Desktop operating systems certification.
- Valid Driver License and ability to drive to customer locations when required.
- CompTIA Net+ and/or CompTIA Security+ certifications.
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IT Technician Level III / Solutions Architect employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician Level III / Solutions Architect
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description, such as Active Directory, DNS, DHCP, and various server operating systems. Having hands-on experience or relevant certifications in these areas will make you stand out.
✨Tip Number 2
Highlight your customer service skills during the interview process. Since the role emphasizes exceptional interpersonal skills, be prepared to share examples of how you've successfully resolved user issues and built rapport with clients.
✨Tip Number 3
Demonstrate your problem-solving abilities by discussing past experiences where you effectively diagnosed and resolved technical issues. This will show that you can handle the responsibilities of the IT Technician Level III role.
✨Tip Number 4
Network with current employees or professionals in the Managed Services Provider (MSP) field. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace IT Technician Level III / Solutions Architect
Some tips for your application 🫡
Tailor Your Resume: Make sure to customize your resume to highlight relevant experience and skills that align with the IT Technician Level III role. Emphasize your experience with desktop and server operating systems, as well as any project management and proposal writing experience.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to TeamLogic IT's mission of exceptional customer service.
Highlight Certifications: List any relevant certifications prominently in your application, such as Microsoft Server certification, CompTIA Net+, or CompTIA Security+. These credentials can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Interpersonal Skills: Since the role requires strong interpersonal skills, provide examples in your application that illustrate your ability to build rapport with colleagues and clients. Highlight experiences where your communication and problem-solving skills made a positive impact.
How to prepare for a job interview at ZipRecruiter
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various operating systems and network infrastructure. Highlight specific examples of how you've resolved technical issues in the past, especially in a Managed Services Provider environment.
✨Demonstrate Customer Service Excellence
Since exceptional customer service is a key aspect of the role, share instances where you went above and beyond to assist a client or colleague. Emphasize your interpersonal skills and ability to build rapport.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical technical problems during the interview. Practice articulating your thought process and approach to troubleshooting, as this will showcase your problem-solving abilities.
✨Understand the Company Culture
Research TeamLogic IT's values and mission. Be ready to explain how your personal work philosophy aligns with theirs, particularly their focus on collaboration and customer-centric service.
