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For Companies At a Glance
- Tasks: Manage mortgage applications and ensure all documentation is accurate and compliant.
- Company: Join a well-known legal firm in Aberdeen with a strong reputation.
- Benefits: Part-time hours (25/week) with flexible scheduling from 10am-3pm.
- Why this job: Gain valuable experience in financial services while providing exceptional customer service.
- Qualifications: Customer service skills are essential; previous mortgage experience is a plus but not required.
- Other info: Opportunity for growth in a supportive team environment.
Job Description
Fintech RS are currently supporting our client, an established and well know legal firm in Aberdeen, to recruit for a Part-Time Mortgage Administrator (25 Hours) to join their team on a permanent basis. This role involves managing the administrative tasks related to mortgage applications, ensuring all documentation is complete, accurate, and compliant with regulatory standards. The Mortgage Administrator will assist in the smooth processing and approval of mortgage applications, providing exceptional customer service to clients. This role is Part-Time (25 hours per week) offering 10am-3pm but may be flexible to these.
Key responsibilities:
· Providing Administrative support to the Financial Services Department
· Prepare home insurance, life insurance and income protection quotes for all Advisors
· Assist Advisors to research the most appropriate Mortgage and relevant Insurances for clients and summarise for Advisors
· Upload mortgage documents and chase any outstanding documents that may be required in order to complete the mortgage
· Assist Advisors with life, income protection & home insurance applications and chase until acceptance. Thereafter review with Advisors until policy received
· Audio typing when required
· Providing high quality customer service to all customers and clients whilst supporting through the Mortgage process
· Additional Administrative support that arises
Skills and Experience required for this role:
· Previous experience working in Mortgage or Financial Services is very desirable but not essential for this role
· Knowledge of Mortgage and Protection sourcing systems preferred
· Outstanding customer relation/ service skills are essential for this role as you will be very people facing, dealing with vast numbers of clients every day
· A friendly, bright and enthusiastic personality
· Excellent communication skill and the ability to liaise with all levels of internal and external stakeholders
· The ability to work under pressure and to strict deadlines
· Exceptional attention to detail, typing and administrative skills
· A good working knowledge of Microsoft Office and Outlook is essential
Part-time Mortgage Administrator employer: FinTech Recruitment Solutions
Contact Detail:
FinTech Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Mortgage Administrator
✨Tip Number 1
Familiarize yourself with the mortgage application process and the specific documentation required. This will help you speak confidently about your understanding of the role during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role involves a lot of client interaction, demonstrating your ability to provide exceptional service can set you apart.
✨Tip Number 3
If you have experience with mortgage or financial services, be ready to discuss specific examples of how you've handled administrative tasks or supported clients in the past.
✨Tip Number 4
Show your enthusiasm for the role and the company during any interactions. A friendly and bright personality is essential, so let your passion for helping clients shine through!
We think you need these skills to ace Part-time Mortgage Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage or financial services, even if it's not extensive. Emphasize any administrative roles you've held and your customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as attention to detail and communication abilities.
Highlight Customer Service Experience: Since this role involves providing exceptional customer service, include examples from your past experiences where you successfully managed client relationships or resolved issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at FinTech Recruitment Solutions
✨Show Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you provided exceptional service and how it positively impacted the client experience.
✨Demonstrate Attention to Detail
As a Mortgage Administrator, accuracy is key. Be ready to talk about how you ensure that all documentation is complete and compliant. You might want to share any systems or processes you use to maintain high standards in your work.
✨Familiarize Yourself with Mortgage Processes
Even if you don't have direct experience in mortgages, showing that you've researched the mortgage application process can set you apart. Discuss any relevant knowledge you have about mortgage and protection sourcing systems.
✨Be Ready for Scenario Questions
Prepare for questions that assess how you would handle specific situations, such as dealing with a difficult client or managing tight deadlines. Think of examples from your past that showcase your problem-solving skills and ability to work under pressure.
