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For Companies At a Glance
- Tasks: Lead daily site operations and enhance the customer experience on Levi.com.
- Company: Join Levi Strauss & Co., a brand that values individuality and making a positive impact.
- Benefits: Enjoy flexible work options, health insurance, product discounts, and a supportive team culture.
- Why this job: Be part of a dynamic team driving eCommerce innovation in a globally recognized fashion brand.
- Qualifications: Previous eCommerce experience, strong analytical skills, and a passion for customer journeys are essential.
- Other info: This is a 6-month fixed-term contract with opportunities for growth and mentorship.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
About the Job
We are looking for a Site Operations Specialist for a 6 month FTC contract.The Site experience team exists to execute the strategy for Levi.com for the 15+ markets that are covered by this European team, across product, promo, pricing and content management, site experience and improvements including weekly reporting and bug fixes.
About the role:
This person will master the tools that are behind the customer experience of Levi.com, using co-ordination of information, stakeholders and the tools to drive the best-in-class consumer journey on the site.
Leading the Site Operation team in the daily work, managing key web operations for the set-up and maintenance of the websites. Be the point of contact of different cross-functional departments (ecom marketing, Site merchandising, site operations, IT Support). Key part of the role is the ability to digest the Levi.com strategy and implement the right actions at the right time. It is vital to assess and prioritize based on business impact and execute with great attention to detail. This role has a major coordinating part as well and will collaborate with a wide range of stakeholders.
This role will directly report to the eCommerce Experience Manager.
What you’ll be doing
Responsibilities:
- Source and enrich product information (e.g., pricing, descriptions) and follow up on missing data. Monitor and improve the product go-live process for multiple markets.
- Collaborate with Site Merchandising and Planning teams for accurate and timely product launches. Align product go-live processes with seasonal launch calendars.
- Managing translation requests and lead operation with our partner to deliver translations on time.
- Manage promotional activities using Hybris Back Office and optimize tools for customer experience.
- Perform Quality Assurance (QA) checks on go-live activities and coordinate with Consumer Services.
- Track and escalate live bugs, collaborating with IT support for resolution. Partner with eCommerce stakeholders to address site bugs and manage resolution tickets
- Develop and implement improved processes for product enrichment and go-live workflows. Drive enhancements to the site experience, such as size guides, consumer-friendly color groupings, and navigation updates.
- Serve as a Salsify super user and support teams with updates and process automation.
- Lead or participate in key site projects (e.g., system migrations, UAT, process or tool implementations). Collaborate with global teams to ensure alignment on system updates and process changes.
- Drive site experience enhancements (e.g., size guides, color groupings, navigation updates).
- Coordinate regional and country-specific promotional activities (e.g., Black Friday campaigns, Mid-, End of season sale).
- Support the team with taxonomy, promotion management, and technical queries.
- Actively participate in simplifying workflows and implementing new tools/processes.
- Oversee and managing daily activities of contractors/operational support, providing mentorship and training, ensuring tasks are completed on schedule.
- Managing and coordinate the promotional activities from operational side and make sure the team follows deadlines and roll out the promotions successfully (e.g., TopNav update, Promotion set up -sale price, badge upload, promo mechanic promotion set up, QA with support, fix issues, adapt last minute changes, ect.)
The ideal candidate
What we are looking for
- Previous experience of success in an ecommerce experience/operations role.
- Experience with web analytics tools, e.g. Omniture
- Attention to detail
- Process driven
- Excellent analytics skills and advanced Excel skills
- Experience of working across different markets (bonus).
- Understanding of IT Systems’ interdependencies (ie. Image Banks, Hybris)
- Offer a flexible, determined and positive working attitude
- Deep understanding of the eCommerce fashion business, its seasonality and product cycle
- Passionate about the customer journey and thinking consumer first
- Brands ambassador and strong Product understanding
- Commercially aware
- Strong communicator
- Ideally experience in managing a team / able to work with agency
Technical knowledge:
- Preferable: knowledge/experience with Salsify, Hybris or similar software.
- ContentStack
- Has worked with ecommerce backend systems
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, an enhanced pension scheme, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.
Site Operations Specialist (6 months FTC) employer: Levi Strauss & Co.
Contact Detail:
Levi Strauss & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Specialist (6 months FTC)
✨Tip Number 1
Familiarize yourself with the tools and systems mentioned in the job description, such as Hybris and Salsify. Having hands-on experience or knowledge about these platforms will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your experience in managing cross-functional teams and projects. Be prepared to discuss specific examples where you successfully coordinated with different departments to achieve a common goal, as this is a key aspect of the role.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've used data to drive decisions in previous roles. Being able to demonstrate your ability to assess and prioritize tasks based on business impact will resonate well with the hiring team.
✨Tip Number 4
Research Levi Strauss & Co.'s brand values and recent initiatives. Understanding their commitment to sustainability and customer experience will help you align your answers with their company culture during interviews.
We think you need these skills to ace Site Operations Specialist (6 months FTC)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Site Operations Specialist position. Highlight key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to reflect relevant experience in eCommerce operations, web analytics, and project management. Use specific examples that demonstrate your attention to detail and process-driven mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the customer journey and your understanding of the eCommerce fashion business. Mention any experience you have with tools like Salsify or Hybris, as well as your ability to work across different markets.
Highlight Team Collaboration Skills: Since the role involves working with various stakeholders, emphasize your communication skills and any previous experience managing teams or collaborating with cross-functional departments in your application.
How to prepare for a job interview at Levi Strauss & Co.
✨Understand the Company Culture
Levi Strauss & Co. values originality and diversity, so be prepared to share how your unique background and experiences can contribute to their mission. Show that you align with their ethos of making a positive impact.
✨Demonstrate Your E-commerce Knowledge
Since the role focuses on e-commerce operations, brush up on your knowledge of web analytics tools and the e-commerce fashion business. Be ready to discuss your previous experience in similar roles and how it relates to the responsibilities outlined in the job description.
✨Showcase Your Attention to Detail
Attention to detail is crucial for this position. Prepare examples from your past work where your meticulousness led to successful outcomes, especially in managing product information or coordinating promotional activities.
✨Prepare for Cross-Functional Collaboration
This role requires working with various teams, so think of instances where you've successfully collaborated across departments. Highlight your communication skills and ability to manage relationships with stakeholders effectively.
