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- Tasks: Manage client relationships and drive success in the tech sector.
- Company: Join a dynamic tech company focused on innovation and client satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be the voice of the client and influence technology strategies while achieving revenue targets.
- Qualifications: Experience in client success or account management in tech is essential.
- Other info: Katie Bard is an equal opportunities employer.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about building exceptional client relationships and driving success in the technology sector? Our tech client are looking for an experienced Client Success/Account Manager to join their dynamic team. In this pivotal role, you will take ownership of client relationships, ensuring seamless service delivery while driving growth and innovation.
The key responsibilities will include:
- Client Relationship Management; Establish and maintain strong relationships with clients at all levels through first-class engagement.
- Account & Stakeholder Management; Develop and execute a structured Client Account and Stakeholder Management Plan.
- Client Satisfaction & Service Reviews; Conduct annual satisfaction reviews, deliver monthly service updates, and lead quarterly Steering Groups to ensure ongoing improvement.
- Sourcing & Opportunity Pipeline; Collaborate with clients to manage and develop new business opportunities.
- Issue Resolution & Escalation Management; Handle escalated concerns promptly and effectively, ensuring client expectations are met.
- Service Delivery & Compliance; Ensure service is delivered in line with contractual SLAs and client expectations.
- Revenue Growth; Achieve internal revenue targets in line with annual budgets.
- Continuous Improvement; Identify areas for enhancement using data, reporting, and expert insights.
- Client Advocacy; Act as the Voice of the Client during internal meetings, influencing technology and data strategies.
The client are looking for a proactive, results-driven individual with:
- Proven experience in client success, account management, or relationship management within the tech sector.
- Strong communication and stakeholder management skills.
- A strategic and analytical mindset with a keen eye for process improvement.
- The ability to manage multiple accounts and deliver against KPIs.
Katie Bard is acting as an agency and is an equal opportunities employer.
Client Account Manager employer: Katie Bard
Contact Detail:
Katie Bard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in the tech sector. This knowledge will not only help you understand your potential clients better but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the tech industry, especially those in client success or account management roles. Attend relevant events or webinars to build connections that could lead to valuable insights and opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to drive growth and handle escalated issues effectively, as these are key aspects of the role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to improve client satisfaction and service delivery. This will align well with the company's focus on continuous improvement and client advocacy.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Client Account Manager position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in client success or account management within the tech sector. Use specific examples that demonstrate your ability to build strong client relationships and drive growth.
Showcase Communication Skills: Since strong communication is crucial for this role, make sure to highlight your communication and stakeholder management skills. Provide examples of how you've effectively engaged with clients and resolved issues in the past.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's values and how you can contribute to their success. Mention your strategic mindset and ability to manage multiple accounts while delivering against KPIs.
How to prepare for a job interview at Katie Bard
✨Showcase Your Relationship Management Skills
Be prepared to discuss specific examples of how you've built and maintained strong client relationships in the past. Highlight your communication style and how it has contributed to client satisfaction.
✨Demonstrate Your Strategic Thinking
Think about how you can present your strategic approach to account management. Be ready to share how you've developed and executed plans that have led to successful outcomes for clients.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as resolving client issues or managing multiple accounts. Practice articulating your thought process and decision-making skills.
✨Highlight Your Results-Driven Mindset
Be ready to discuss your achievements in terms of revenue growth and client satisfaction. Use metrics and data to back up your claims and show how you’ve met or exceeded KPIs in previous roles.
