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For Companies At a Glance
- Tasks: Be the go-to person for our VIP guests, ensuring they have an unforgettable dining experience.
- Company: Join Ambassadors Clubhouse, a prestigious name in luxury hospitality.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant environment.
- Why this job: This role offers a unique opportunity to connect with high-profile guests and enhance your hospitality skills.
- Qualifications: Must have 3 years of experience in luxury hospitality to apply.
- Other info: This is a fixed-term contract for 3 months, perfect for gaining valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Guest Relations Executive – Fixed Term Contract
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Salary – Competitive
Schedule – Full Time
Experience – 3 years experience in luxury hospitality
Ambassadors Clubhouse is on the lookout for a dedicated and dynamic VIP Guest Relations Executive to become an integral part of our esteemed team.
Initially on a fixed term contract of 3 months.This position is focused on providing an unparalleled dining experience for our VIP guests and members, ensuring they feel valued and catered for at every visit.
The ideal candidate will possess exceptional interpersonal skills, a deep passion for hospitality, and a proven track record of building enduring relationships with High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) individuals.
The Restaurant
Named after the Sethis maternal grandfather, a former Indian Ambassador, the restaurant will take inspiration from his summer house in Dalhousie (formerly part of Punjab) and North Indias abandoned party mansions, as well as the founders own Punjabi heritage.
The menu focuses on the cuisine of undivided Punjab. Culinary traditions and rare regional recipes will be showcased with a menu featuring classic papads, chaats & bitings, lesser-known kebabs cooked across the tandoor, sigri and tawa; curries cooked in cast-iron karahis and clay matkas, pilaus, biryanis, tandoor-roasted breads, and classic desserts.
An all-day drinks list brings guests through lunch to dinner to late-night party, with a focus on tequila and mezcal cocktails blended with regional produce. Highlights include a selection of Punjabi Margaritas all made with exotic north Indian fruits and citrus and paired with chaat masala spiced salts. Encapsulating the traditions of Punjab where hospitality and generosity are celebrated through the sharing of fine liquor in abundance.
The dining room features a maximalist central bar with a gold dome, booth seating and counter dining while the lower ground floor will feature a drinking and dining space, alongside a DJ booth, open until late.
The Position
As a Guest Relations Executive, you will ensure exceptional guest experiences from initial enquiry through their visit. You\’ll manage bookings efficiently while building lasting relationships with guests and VIPs.
Key Responsibilities:
- Manage the reservation system and guest communications to maximise capacity and satisfaction.
- Provide warm, personalised service for all guests, with special attention to VIPs.
- Develop and maintain relationships with regular patrons and VIP contacts.
- Managing VIP phone, ensuring enquiries are met with urgency.
- Prepare reports on reservations, guest satisfaction, and other key metrics.
- Represent the company at industry networking events.
- Support the Events team with business development opportunities.
Requirements:
- Previous experience in reservations or guest relations.
- Previous experience with Seven Rooms reservation system
- Work closely with luxury Hotel concierges, maintaining a positive relationship.
- Exceptional communication skills and professional telephone manner
- Strong organisational and time management abilities
- Proficient with Microsoft Office programmes
- Customer-focused mindset with attention to detail
- Ability to handle high-pressure situations with composure and grace
Benefits & Culture
Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
Treat Yourself
- Up to 50% off dining across JKS Restaurants
- Retail & Takeaway Discounts
- Code App Membership
Look After Yourself
- Discounted Gym Membership
- Wagestream stream your pay earlier
- Company Donations for your involvement with Charities
- Employee Assistance Program
- Access to Financial Advice
- Wedding Gift & New-born Care Package – Celebrating your big occasions
Progress Yourself
- Access to our fantastic L&D Calendar
- A personalised learning & development plan to develop your skills and knowledge
- Career progression with a fast-growing, critically acclaimed restaurant group.
Be Yourself
- Employee referral scheme – paying up to £600 per referral
- Staff parties & long service awards
The Group
JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 7 Michelin stars, 4 Michelin Bib Gourmands, a restaurant ranked among the Worlds 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2024.
The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Lyles, along with cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George and The Hound.
JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
AMRT1_UKCT
Guest Relations Executive - Fixed Term Contract employer: Ambassadors Clubhouse
Contact Detail:
Ambassadors Clubhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive - Fixed Term Contract
✨Tip Number 1
Make sure to highlight your experience in luxury hospitality during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for VIP guests.
✨Tip Number 2
Familiarize yourself with the Ambassadors Clubhouse and its offerings. Being knowledgeable about their services will show your genuine interest and help you stand out as a candidate.
✨Tip Number 3
Demonstrate your interpersonal skills by practicing active listening and empathy. As a Guest Relations Executive, your ability to connect with guests on a personal level is crucial.
✨Tip Number 4
Prepare to discuss how you handle challenging situations with guests. Providing examples of conflict resolution will showcase your problem-solving abilities and adaptability.
We think you need these skills to ace Guest Relations Executive - Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Relations Executive position. Understand the key responsibilities and required skills, especially the emphasis on luxury hospitality experience.
Highlight Relevant Experience: In your CV and cover letter, make sure to highlight your 3 years of experience in luxury hospitality. Provide specific examples of how you've excelled in guest relations and created memorable dining experiences.
Craft a Compelling Cover Letter: Write a personalized cover letter that showcases your passion for guest relations and your understanding of the importance of VIP service. Mention why you are excited about the opportunity at Ambassadors Clubhouse.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Ambassadors Clubhouse
✨Showcase Your Luxury Hospitality Experience
Make sure to highlight your 3 years of experience in luxury hospitality during the interview. Share specific examples of how you've provided exceptional service to VIP guests, as this will demonstrate your suitability for the role.
✨Understand the Company Culture
Research Ambassadors Clubhouse and understand their values and mission. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Prepare scenarios where you successfully managed guest complaints or enhanced a dining experience, showcasing your ability to think on your feet.
✨Demonstrate Your Passion for Guest Relations
Express your enthusiasm for creating memorable experiences for guests. Share why you are passionate about guest relations and how you believe it contributes to the overall success of a luxury establishment.
