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- Tasks: Manage complex HR cases and support managers with expert advice.
- Company: Join New Ventures Recruitment Ltd, a dynamic equal opportunities employer.
- Benefits: Enjoy a competitive salary and excellent benefits in a hybrid work environment.
- Why this job: Make a real impact by guiding managers through challenging HR situations.
- Qualifications: CIPD qualified with experience in UK employment law and complex case management.
- Other info: Work autonomously while collaborating with a supportive HR team.
The predicted salary is between 36000 - 60000 £ per year.
Are you an Experienced HR Professional with excellent knowledge and experience in Complex Case Management? We have an opportunity for an HR Case Manager to work in an office/hybrid-based role close to Chester
PURPOSE OF ROLE
- Support and guide managers on complex matters, such as capability, serious conduct, employee relations, suspensions, and investigation management. This includes reviewing investigation reports and complex letters or communications.
- Be an expert in your field and be able to provide a professional, proactive, telephone and written HR advisory service to managers at all levels across the business.
- Be a point of contact providing active support to managers in the day-to-day case management of serious/complex employment issues while at all times considering the commercial constraints of the business and the legal framework
KEY ACCOUNTABILITIES/TASKS
- Responsible for managing a portfolio of HR cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
- Be a support mechanism within the wider HR team; Liaise and develop effective working relationships with wider stakeholders
- Provide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
- Review and prepare letters/ documents in readiness for and after formal hearings and provide feedback to Managers where required
- Record cases accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensure personnel database reflects accurately
- Take every opportunity to coach managers in aspects of people management including communication, robust decision-making, fairness, consistency, and application
- Ensure good employment practice through the provision of clear advice and guidance in line with HR policies, procedures, and guidelines
- Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
- Work autonomously whilst using your initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
QUALIFICATIONS/KNOWLEDGE/EXPERIENCE
- Proven track record of managing a range of complex HR cases
- Demonstrable, comprehensive up-to-date working knowledge of UK employment law and legislation and its implications for employers
- Confident communication with people at all levels, with a style that is clear, engaging, coaching, and collaborative whilst at times of challenge can hold your own
- Demonstrate strong partnership working with a variety of stakeholders
- CIPD qualified (ideally Level 5 – 7)
- Experience in applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations
- Ability to work flexibly in an agile way to meet deadlines and respond positively and constructively to feedback
- Can evidence-building capability within a coaching framework
- Good analytical and problem-solving skills
Competitive salary
Excellent benefits
New Ventures Recruitment Ltd, is an equal opportunities employer and is acting as a recruitment agency for this vacancy
HR Case Manager employer: New Ventures Recruitment
Contact Detail:
New Ventures Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Case Manager
✨Tip Number 1
Familiarize yourself with the latest UK employment law and legislation. This knowledge will not only help you in interviews but also demonstrate your expertise in managing complex HR cases.
✨Tip Number 2
Practice your communication skills, especially in coaching and advising managers. Being able to convey complex information clearly and engagingly is crucial for this role.
✨Tip Number 3
Network with other HR professionals and join relevant groups or forums. This can provide insights into best practices and current trends in HR case management.
✨Tip Number 4
Prepare for situational questions during the interview by reflecting on past experiences where you successfully managed complex HR cases. Use the STAR method to structure your responses.
We think you need these skills to ace HR Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complex HR case management. Include specific examples of cases you've handled, showcasing your knowledge of UK employment law and your ability to communicate effectively with various stakeholders.
Craft a Strong Cover Letter: In your cover letter, emphasize your proactive approach to HR advisory services. Mention how you can support managers in handling serious employment issues and your experience in coaching them through complex situations.
Showcase Relevant Qualifications: Clearly state your CIPD qualifications and any relevant training or certifications. This will demonstrate your commitment to professional development and your expertise in HR practices.
Prepare for Potential Questions: Anticipate questions related to your experience with complex HR cases and your approach to problem-solving. Be ready to discuss specific scenarios where you provided effective solutions while considering legal and commercial constraints.
How to prepare for a job interview at New Ventures Recruitment
✨Showcase Your HR Expertise
Be prepared to discuss your experience with complex case management in detail. Highlight specific cases you've handled, the challenges you faced, and how you navigated them while adhering to UK employment law.
✨Demonstrate Strong Communication Skills
Since the role requires clear and engaging communication, practice articulating your thoughts on HR matters. Be ready to explain how you would coach managers through difficult situations and provide constructive feedback.
✨Understand the Business Context
Familiarize yourself with the company's commercial constraints and how they impact HR decisions. Be prepared to discuss how you can balance legal requirements with business needs in your approach to case management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life HR scenarios. Think of examples where you had to make tough decisions or provide solutions under pressure, and be ready to share these experiences.
