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For Companies At a Glance
- Tasks: Coordinate guest services and ensure an exceptional experience for all visitors.
- Company: Join Coworth Park, a top-rated workplace known for its inclusive culture.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values creativity and collaboration.
- Qualifications: No specific experience required; just bring your enthusiasm and positive attitude!
- Other info: Recognized as one of The Sunday Times Top 10 Best Places to Work for in 2024.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Guest Services Co-ordinator at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as aGuest Services Co-ordinatoryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Guest Services Co-ordinatorat Coworth Park, here are just some of the great benefits you will receive:
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels – up to 48 nights every year
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities
- £1000 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees
What you'll do
You'll love what you do and take pride in delighting our guests:
- You will beresponsible for acting as a hotel ambassador during their day. This will include showing guests round during their check in process and conducting daily duties in an efficient and timely manner, such as upselling and checking that reservations instructions are being followed, all to ensure our guests receives nothing but the best experience.
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Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our Guest Services Coordinator.
The items shared are the essence of a day in the life of a Guest Services Coordinator, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Services Coordinator youll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at
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Guest Services Co-ordinator employer: Coworth Park
Contact Detail:
Coworth Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Co-ordinator
✨Tip Number 1
Familiarize yourself with Coworth Park's values and culture. Show how your personal values align with their focus on inclusiveness, passion, and creativity during the interview.
✨Tip Number 2
Research recent awards or recognitions that Coworth Park has received, like being in The Sunday Times Top 10 Best Places to Work for 2024. Mention these in your conversation to demonstrate your enthusiasm for the company.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to work collaboratively and provide excellent guest services. Highlight specific situations where you went above and beyond for guests.
✨Tip Number 4
Network with current or former employees of Coworth Park if possible. They can provide insights into the company culture and what it takes to succeed as a Guest Services Co-ordinator.
We think you need these skills to ace Guest Services Co-ordinator
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Coworth Park's values and culture. Highlight how your personal values align with their emphasis on inclusiveness, passion, and creativity in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in guest services or hospitality. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for guest services. Share specific examples of how you've contributed to a positive guest experience in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the hospitality industry.
How to prepare for a job interview at Coworth Park
✨Show Your Passion for Guest Services
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Emphasize Inclusiveness and Teamwork
Since the company values inclusiveness, be prepared to discuss how you have contributed to a positive team environment. Highlight any experiences where you worked collaboratively with diverse groups.
✨Demonstrate Creativity in Problem Solving
Think of instances where you had to think outside the box to resolve guest issues or improve services. This will showcase your ability to bring creativity into your role as a Guest Services Co-ordinator.
✨Research Coworth Park's Values
Familiarize yourself with Coworth Park's core values: passion, personality, respect, working together, and creativity. Be ready to discuss how your personal values align with theirs during the interview.
