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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support via email and chat.
- Company: Join a dynamic eCommerce team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible hours, remote work options, and employee discounts.
- Why this job: Be part of a vibrant culture where your contributions make a real impact on customer satisfaction.
- Qualifications: No prior experience needed; just bring your passion for helping others and great communication skills.
- Other info: Perfect for students looking to gain valuable experience in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Ecommerce Customer Service Assistant Stoke-On-Trent employer: Jobtraffic
Contact Detail:
Jobtraffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Service Assistant Stoke-On-Trent
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you provide better support to customers and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Assistant, you'll need to convey information clearly and effectively, so consider role-playing scenarios or practicing responses to common customer inquiries.
✨Tip Number 3
Research common eCommerce platforms and customer service tools. Being familiar with these can give you an edge and demonstrate your readiness to hit the ground running.
✨Tip Number 4
Show enthusiasm for helping others. In your interactions, whether during interviews or networking, express your passion for customer service and how you enjoy solving problems for customers.
We think you need these skills to ace Ecommerce Customer Service Assistant Stoke-On-Trent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Ecommerce Customer Service Assistant position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or ecommerce. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Communication Skills: Since this role involves direct interaction with customers, make sure to highlight your strong communication skills. Provide examples of how you've successfully communicated with customers in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. A personalized touch can make your application stand out from the rest.
How to prepare for a job interview at Jobtraffic
✨Know the Product
Make sure you have a good understanding of the products offered by the company. Familiarize yourself with their features, benefits, and any recent promotions. This will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Communication Skills
As a customer service assistant, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle various customer inquiries or complaints.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and provide solutions that enhance customer satisfaction.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge in the interview. Be ready to explain why you want to work there and how you align with their mission and vision.
