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For Companies At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join Montcalm Collection, a luxury hotel group in London known for timeless style.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work environment.
- Why this job: Be part of a prestigious brand that values classic hospitality and offers unique experiences.
- Qualifications: Previous experience in hospitality management is preferred; strong leadership skills are essential.
- Other info: Work in stunning locations with a passionate team dedicated to excellence.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
FRONT OFFICE MANAGER
About Montcalm Collection
United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.
Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Mayfair. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queens Gardens.
Overview
Montcalm Collection is looking for a skilled and ambitious Front Office Manager to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.
Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.
Benefits
- Collaborative and empowering team dynamics.
- Pathways for promotions and growth within the brand.
- Recognition and Rewards Program.
- Access to an array of discounts via our Benefits Platform.
- Comprehensive training through Certified Classroom and E-Learnings.
- 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
- Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
- Concession on gym memberships.
- Nutritious meals provided during shifts.
- Complimentary dry-cleaning service for uniforms.
- Inclusive pension schemes.
Key Responsibilities
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Inhabit Brand.
- Manage the front office team members to ensure all company procedures and standards are being adhered to.
- Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and develop the team members where necessary.
- Plan and prepare employee rotas and monitor staffing levels to meet business demands.
Essential Qualifications
- Good working knowledge of Opera.
- Previous experience in a similar role and ideally in boutique hotels.
- Excellent leadership skills and proven track record of training and developing employees.
- Positive attitude and excellent communication skills.
- Attention to detail, great communication and organisational skills.
- Ability to anticipate and resolve challenges/complaints.
- Commitment to delivering a high level of customer service.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.
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Front Office Manager employer: Montcalm Collection
Contact Detail:
Montcalm Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarize yourself with the Montcalm Collection's unique offerings and history. Understanding the brand's identity and values will help you articulate how your experience aligns with their commitment to luxury and service during the interview.
✨Tip Number 2
Network with current or former employees of the Montcalm Collection. They can provide valuable insights into the company culture and expectations, which can give you an edge in your discussions.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your leadership skills and ability to manage a front office team effectively. Highlighting your problem-solving abilities in high-pressure situations will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in luxury hospitality. Being knowledgeable about industry standards and innovations will show your passion for the field and your readiness to contribute to the Montcalm Collection's success.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Office Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in hospitality management or front office operations. Use specific examples that demonstrate your ability to provide exceptional service and manage a team.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for luxury hospitality and your understanding of Montcalm Collection's values. Mention why you are excited about the opportunity and how you can contribute to their success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Montcalm Collection
✨Research the Company
Before your interview, take some time to learn about Montcalm Collection. Understand their values, the unique features of their hotels, and what sets them apart in the luxury hospitality market.
✨Showcase Your Hospitality Skills
As a Front Office Manager, you'll need to demonstrate your expertise in customer service. Prepare examples from your past experiences where you provided exceptional service or resolved guest issues effectively.
✨Dress the Part
Since Montcalm Collection is a luxury brand, make sure to dress professionally and elegantly for your interview. Your appearance should reflect the high standards of the company.
✨Prepare Questions
Have thoughtful questions ready to ask during the interview. This shows your interest in the role and helps you understand how you can contribute to the team and the overall guest experience.
