Advice Session Worker

The Citizens Advice service is made up of Citizens Advice – the national charity – and a network of around 300 local Citizens Advice members. This role sits our network of independent charities, delivering services from over 600 local Citizens Advice outlets over 1,800 community centres, GPs’ surgeries and prisons They do this with: 6,500 local staff over 23,000 trained volunteers Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30 minute drive of where they live. Hours: 37 hours per week Salary: £27,319 Contract: Permanent Location: Sandwell & Walsall (primarily based at Smethwick) Closing Date: 16/12/2024 Provisional interview Date: 23/12/24 This role is to lead and manage the advice session, taking responsibility for the delivery of high quality services and providing clear leadership. You will be responsible for managing the volunteer team and ensuring that they are motivated and efficiently carrying out their roles. To create and maintain an environment that provides a seamless service with clients at the centre. Supervision Manage the practicalities of the advice session and ensure adequate staffing and resources Ke…