Applied Behavioral Insights Partner at Citi (Basé à London)

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.Job Description:The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs.Key Responsibilities:Oversee the project team and all phases of a behavioral change project with a specific business, function or geographyProvide a deep level of expertise in behavior change, using behavioral science modelsPartner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measuresDirect and oversee relevant literature reviewsPartner with analytics and metrics partners on study designLead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groupsDesign interventions to address root cause issues and set-up and run randomized controlled trials to test interventionsIdentify and mitigate project risksBuild strong relationships with and manage key stakeholdersWork with communication partners on communication plans including messaging, timing, audience, and channelsManage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approachAdvocate for and reinforce Citi\’s culture target state behaviors in both the approach to the work and through the interventions deliveredActive sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader teamQualifications:Bachelor\’s Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related areaStrong professional experience in behavioral science, organizational development or related field preferredStrong consulting skillsExperience managing large, complex culture change projectsStrong analytical thinkingAbility to analyze and interpret dataAbility to quickly establish credibility, build trusting relationships and influence senior stakeholdersHigh tolerance for dealing with ambiguity and on-going change.Able to work in a complex environment with changing prioritiesLI-RM2——————————————————Job Family Group:Human Resources——————————————————Job Family:HR Advisors & Generalist——————————————————Time Type:Full time——————————————————Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries (\”Citi\”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View the \” EEO is the Law \” poster. View the EEO is the Law Supplement .View the EEO Policy Statement .View the Pay Transparency Posting #J-18808-Ljbffr