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- Tasks: Coordinate engineers, manage schedules, and ensure customer needs are met with precision.
- Company: Join a fast-growing business that values detail and proactive thinking.
- Benefits: Competitive salary and opportunities for professional growth in a dynamic environment.
- Why this job: Be part of a supportive team and contribute to continuous improvement initiatives.
- Qualifications: Customer service experience, strong communication skills, and proficiency in MS Office required.
- Other info: Experience in the Fire & Security industry is a plus!
The predicted salary is between 20000 - 30000 £ per year.
Service Coordinator Poole £25,000 – £30,000 Join a fast growing business that values attention to detail and proactive thinking. As a Service Coordinator, you’ll ensure engineers are well-supported and customer needs are met with precision and care. Key Responsibilities: * Engineer Scheduling: Plan and assign daily workloads, ensuring engineers are equipped and PPMs are scheduled at least 3 months in advance within SLA requirements. * Fault Management: Prioritise and assign fault callouts, ensuring quick and effective responses. * Stock & Orders: Order necessary equipment and parts, maintaining stock levels and project requirements. * CRM Management: Process job updates, ensure accuracy, and cost jobs through the CRM system. * Client Communication: Handle Alarm Receiving Centre (ARC) reports, customer calls, and aftercare maintenance agreements. * Team Collaboration: Assist the Senior Coordinator and Service Manager, provide support to other teams, and contribute to continuous improvement initiatives. * Compliance & Reporting: Maintain adherence to NSI standards and document all service activities effectively. What Our Client is Looking For: Essential Skills & Experience * Proven customer service experience with excellent verbal and written communication skills. * Proficiency in MS Office (Word, Excel, PowerPoint) and confidence with CRM systems (e.g., Joblogic, Cash4Windows). * Exceptional attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment. * Strong organisational and prioritisation skills. Desirable * Previous experience in a coordination role within the Fire & Security industry. * Familiarity with CRM systems and industry-specific workflows
Service Coordinator employer: Cento
Contact Detail:
Cento Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarize yourself with common CRM systems like Joblogic or Cash4Windows. Understanding how these platforms work will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your organizational skills by practicing scheduling and prioritizing tasks. You might even want to create mock schedules to demonstrate your ability to manage workloads effectively.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Research the Fire & Security industry to understand its specific challenges and workflows. This knowledge will help you stand out as a candidate who is not only qualified but also genuinely interested in the field.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and showcases your proficiency in MS Office and CRM systems. Use specific examples that demonstrate your attention to detail and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the Service Coordinator role. Emphasize your ability to manage schedules, handle client communication, and support team collaboration. Show enthusiasm for the company and its values.
Highlight Relevant Experience: In your application, focus on any previous coordination roles or experience within the Fire & Security industry. Mention specific tasks you have handled that align with the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, reflecting your strong written communication skills.
How to prepare for a job interview at Cento
✨Showcase Your Customer Service Skills
Since the role requires proven customer service experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and how you ensure customer satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, provide examples of how you've managed tasks that required precision, such as scheduling or managing stock levels. This will show that you understand the importance of accuracy in a Service Coordinator role.
✨Familiarize Yourself with CRM Systems
Since proficiency in CRM systems is essential, make sure to mention any relevant experience you have with systems like Joblogic or Cash4Windows. If you haven't used these specific systems, discuss your ability to quickly learn new software and your general experience with CRM tools.
✨Prepare for Team Collaboration Questions
The role involves assisting other team members and contributing to continuous improvement initiatives. Be ready to discuss your experience working in teams, how you support colleagues, and any ideas you have for improving processes based on your previous roles.
