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- Tasks: Join our team to provide friendly service, stock shelves, and support customers in-store.
- Company: Co-op has been making things fairer for communities for over 175 years.
- Benefits: Enjoy 31 days holiday, a pension with up to 10% contribution, and 30% discount on products.
- Why this job: Be part of a supportive team focused on customer care and community involvement.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Flexible shifts available; apply easily via mobile without a CV!
Working pattern: varied shifts including early mornings, afternoons, late evenings, and weekends to be discussed at interview. This role will also include working in our in-store bakery. Full, paid training provided. You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your flexibility regarding varied shifts. Highlighting your willingness to work early mornings, late evenings, and weekends will demonstrate your commitment to the role.
✨Tip Number 3
Practice your customer service skills! Think of examples where you've provided excellent service or resolved issues for customers, as this is a key part of the job.
✨Tip Number 4
Engage with current Co-op employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the specific skills and qualities they value, such as great people skills and a genuine care for customers.
Highlight Relevant Experience: Even though no CV is needed, you should still think about your past experiences that relate to customer service. Be ready to discuss any relevant roles or situations where you've demonstrated the skills mentioned in the job description.
Prepare for Online Assessments: As part of the application process, you'll need to complete two online assessments. Make sure you set aside around 20 minutes to focus on these tests, as they will help showcase your suitability for the role.
Show Enthusiasm for Co-op's Values: In your application, express your alignment with Co-op's commitment to community and inclusivity. Mention any personal experiences or values that resonate with their mission to make things fairer for members and communities.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine care for their needs.
✨Emphasise Teamwork
Co-op values collaboration, so highlight your ability to work well with others. Share experiences where you supported colleagues or contributed to a team effort, especially in problem-solving scenarios.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be open about your availability. Discuss your flexibility and willingness to adapt to different working hours, including early mornings and late evenings.
✨Demonstrate Adaptability
Co-op is looking for candidates who can embrace change. Prepare to discuss times when you've successfully adapted to new situations or changes in your work environment, showcasing your positive approach to challenges.
