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- Tasks: Join our team to provide friendly service, restock shelves, and support customers.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on all products.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: Great people skills, a positive attitude, and flexibility for varied shifts are essential.
- Other info: No CV needed; apply easily via your mobile device!
Location: 19 - 21 North Street, Salisbury, SP2 0HE
Pay: £12.30 per hour
Contract: 16-24 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role requires varied shifts, showing that you're adaptable and willing to work different times will be a plus.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can give you insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Member. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Customer Service Skills: Emphasise your people skills and any previous experience in customer service. Mention specific examples where you've successfully interacted with customers or resolved issues, as this is crucial for the role.
Show Flexibility: Since the role requires working varied shifts, make sure to express your flexibility in your application. Highlight your willingness to work early mornings, late evenings, and weekends.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Set aside around 20 minutes to complete these tests, ensuring you are in a quiet environment to focus.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past and be ready to discuss how you would handle various customer scenarios.
✨Highlight Teamwork Skills
Co-op values collaboration, so be sure to share experiences where you've worked effectively with others. Discuss how you’ve supported colleagues in solving problems or improving customer experiences.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, express your willingness to work different hours, including early mornings and late evenings. This shows your adaptability and commitment to the team.
✨Embrace Change Positively
The job requires a positive approach to change. Prepare to discuss times when you've adapted to new situations or processes, and how you helped others adjust as well.
